Unable to link account to Sky Glass TV

[KaushikHande]

Hi,

I've received the Sky Glass TV today and unable to link my account to the TV. The TV screen is stuck in the Link your account screen with the verification code, I have activated using sky.com/activate but the TV does not link.

I have tried reaching out to support who suggested to reset the TV which we did twice but unsuccessfully. 

Does anyone else have experience facing the same problem?

[MarkGoldsmith]

How is your TV connected to the internet? If it's by WiFi I'd suggest trying to plug in and Ethernet cable and seeing if that helps get it past this stuck page.

[peter-marlow+1966]

Do you  have  the my app, best to do it on there, I found

[KaushikHande]

I have tried connecting the ethernet directly and also activation via the app. Still no luck 😞

[peter-marlow+1966]

---

@KaushikHande wrote:

Hi,

I've received the Sky Glass TV today and unable to link my account to the TV. The TV screen is stuck in the Link your account screen with the verification code, I have activated using sky.com/activate but the TV does not link.

I have tried reaching out to support who suggested to reset the TV which we did twice but unsuccessfully. 

Does anyone else have experience facing the same problem?

---

I would  give sky a ring,and when it say would  you  like  to try the link say no and you  will be put through  to someone, make sure at the start it about sky glass,  it will  give some options, then say it something else,  hope you  get it sorted soon