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Discussion topic: TV screen appears black/ no pictures are seen when sky is turned on . The tv works fine

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Avatar for Lakmal
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This message was authored by: Lakmal

Message posted on ‎29 Jun 2025 08:42 PM

TV screen appears black/ no pictures are seen when sky is turned on . The tv works fine

When the TV screen appears black when the sky device is turned by the remote or by the app. Other wise the television works as normal. Kindly advice

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎29 Jun 2025 11:10 PM

Re: TV screen appears black/ no pictures are seen when sky is turned on . The tv works fine

Posted by a Superuser, not a Sky employee. Find out more

Hi @Lakmal

 

Can you confirm you have Sky Glass? Sky Glass only has the remote function or voice commands, so slightly confused by your reference to 'the app'.

 

Please provide as much detail as possible and the community will try to assist you.

 

MikeAlanR

 

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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