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Discussion topic: TV out of sinc with picture

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This message was authored by salton This message was authored by: salton

TV out of sinc with picture

Picture on TV out of sinc with sound in evening 

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This message was authored by Addie15 This message was authored by: Addie15

Re: TV out of sinc with picture

Posted by a Sky employee

Hi there,  @salton. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: TV out of sinc with picture

Posted by a Superuser, not a Sky employee. Find out more

Hi @salton Have you tried rebooting your Glass at Settings > System Management > Resets & Updates > Restart device?  It takes about 3 minutes to completely reboot. You will have a blank screen for a couple of minutes before the Sky logo appears so don’t panic when you first start the process.

 

If that doesn't help then try changing your settings to PCM or Passthrough. Do this at Settings > Picture & Sound > Sound > Digital Audio output HDMI.

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