28 Nov 2024 12:25 PM
Picture on TV out of sinc with sound in evening
29 Nov 2024 09:42 AM
Posted by a Sky employeeHi there, @salton. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
29 Nov 2024 11:11 AM
Posted by a Superuser, not a Sky employee. Find out moreHi @salton Have you tried rebooting your Glass at Settings > System Management > Resets & Updates > Restart device? It takes about 3 minutes to completely reboot. You will have a blank screen for a couple of minutes before the Sky logo appears so don’t panic when you first start the process.
If that doesn't help then try changing your settings to PCM or Passthrough. Do this at Settings > Picture & Sound > Sound > Digital Audio output HDMI.