Lip sync

[mikealanr]

Hi @ClaireS2 

There is already a thread about this known issue: https://helpforum.sky.com/t5/Sky-Glass-Live/Speech-out-of-sync-on-Sky-glass/td-p/4831146

MikeAlanR

[Jporch316]

@lettice can you merge with the main lip sync three please 

[lettice]

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@Jporch316 wrote:

@lettice can you merge with the main lip sync three please 

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Done.

@ClaireS2 

Have a read of this thread and the answered post for the Sky latest response on this issue.

[Gazzax]

The pausing advice worked for me after trying it twice.

[gooner6276]

Despite the assurances that the lip sync issue has been sorted, my system has the latest update installed, but still suffers from 5pm lip sync issues at least twice a day. I hope Sky don't think that this is done and dusted!!

[gooner6276]

Having read Sky's poor excuse for having lip sync issues, I actually have superfast broadband on the latest digital system in the home and despite having the latest Sky glass update, I still suffer from the lip syncing issues. I pay for a first class service and receive a 2nd class service from Sky.

[Mark39]

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@gooner6276 wrote:

I hope Sky don't think that this is done and dusted!!

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No, they're aware that it's not resolved.

[AlexRose]

I am fed up of my sky glass keep going out of sync its every day at least two or three times a day is really annoying and makes me think of changing my supplyer

[Benob1]

Still having audio sync issues even after new software update for sky glass. I thought that the new update was supposed to fix it?

[Mark39]

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@Benob1 wrote:

Still having audio sync issues even after new software update for sky glass. I thought that the new update was supposed to fix it?

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As I posted just below your post, Sky are aware it's not fixed.

[thereaduckofdeath]

I got an email last week saying they've just updated my TV to the new "Sky OS". Unfortunately, my TV has still not updated. Still on the old "Entertainment OS 1.3". 😞

Though, it does seem like the sync issues aren't as bad at the moment.

[lettice]

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@thereaduckofdeath wrote:

I got an email last week saying they've just updated my TV to the new "Sky OS". Unfortunately, my TV has still not updated. Still on the old "Entertainment OS 1.3". 😞

Though, it does seem like the sync issues aren't as bad at the moment.

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The Sky OS or as it shows in settings at the moment as  Entertainment OS is not where the lip sync will come from.

The lip sync issue is a build version  that you will see in your Settings>Systems Management>System info

This update has been rolling out over the last month or so to customers and. The versions are:

QS034.023.02 to Sky Stream

QS034.023.04 to Sky Glass 

Sky are aware that some customers are still having issues after having had the above versions and working to fix further.

[Zoltron]

Well regardless of the update the lip sync is still a massive problem.

Sky asked for time to resolve the issue, but as always Sky just twiddling their thumbs with the problem, while they continue to take customers cash.

[ScottishClaymore]

Issues I'm having is that sound is loud then goes quiet like put your fingers in your ear then goes back to normal, I have restarted Glass TV even stop it off at wall , unplugged it for 10 minutes but problem still there 

[JoeCol]

Just had an email about them putting up the prices (removed)

MODERATOR NOTE: Removed inappropriate remark(s).