Speech out of sync on Sky glass

[Mrsjulie]

Hi everyone 

I too have been with Sky for years, and I honestly don't understand why they haven't bothered contacting affected customers experiencing these issues -  if broadband goes down, you get a message saying sorry and extra data added to your plan, but with this nothing at all - not even a courtesy message/phone call to explain the latest on the situation 

[Zoltron]

---

@Mark39 wrote:

---

I suspect the majority aren't seeing this issue.

---

Typical deluded response from someone within the Sky fold.

[2393.m15hK4.0591]

Yes totally agree there should be a response from Sky as they are monitoring this 

[PeteV674]

Hi

the sky tv channels lag and the audio goes out of sync 

this doesn't happen on other services via our fire stick such as nbc I player

getting very frustrating and not really what we expected from sky

[ANITA+WORK]

Voice sic still after turning off and on as instructed

[amagluglug]

10 or 10,000 this is totally unacceptable from Sky!!

[Mark39]

---

@Zoltron wrote:

---

@Mark39 wrote:

---

I suspect the majority aren't seeing this issue.

---

Typical deluded response from someone within the Sky fold.

---

Well, I'm a customer, and Sky Glass owner same as you, presumably? 😁
 

[BillyFishfinger]

Maybe one of the issues with more customers not speaking out on this is that the topic is clearly marked - I assume by Sky - as “Answered - go to answer”.

This topic hasn’t been answered. All that’s been suggested is a 5-minute sticking plaster, after which the problem reoccurs. Problems like this would see car manufacturers issue a mass recall but, based on the lack of response to date, Sky seems to be sitting on its corporate hands.

And  @Jporch316 I’m also not buying the “Christmas staffing delay” excuse - Sky still took my money in full in December, they didn’t take half of it and say “we’ll be short-staffed, so it'll take us a while to sort any problems, so we’ll give you two weeks for free”.

[2393.m15hK4.0591]

Yes Billyfishfingers that would be the way to go not for sky they blame everyone but themselves either they are not aware of the complexity of the issues by just fobbing us of with negativity feedback 

Sky has to take us seriously and get it sorted NOW

[2393.m15hK4.0591]

05 Jan 2025 03:00 PM

Yes Billyfishfingers that would be the way to go not for sky they blame everyone but themselves either they are not aware of the complexity of the issues by just fobbing us of with negativity feedback 

Sky has to take us seriously and get it sorted NOW

[Jackalo]

Hi, we are trying watch the pre match banter on sports channel 402( Liverpool v Man Utd). As alsways there are loads of ad breaks prior to game, but every time the ads start the speech sync is 3-4 seconds behind. Some ads have finished before the talking stops!
every time I have to change channel and revert back. Then all is fine till the next ad break.

im surprised that this has not yet been resolved. It happens across several channels particularly when ad breaks come on, and being the sports channels these do seem to suffer the most.

any feedback or solutions from others really appreciated 

thanks

[lettice]

@Jackalo 

Moved your post to the ongoing thread.

Please read the answered post below and submit the form there to Sky

https://helpforum.sky.com/t5/Sky-Glass-Live/Speech-out-of-sync-on-Sky-glass/m-p/4866038#M156274

[2393.m15hK4.0591]

I've already submitted this when it first was released

[Michael771]

I am sick to my back teeth of this absolutely shocking Sky Glass TV.

It was sold to me as the best smart tv... trust me there is nothing smart about it.

I have complained multiple times about lip sync issues and today whilst watching the Liverpool v Man Utd , I've had to change channels multiple times as I'm listening to Gary Neville's voice whilst Daniel Sturridge's mouth is moving.

It is so frustrating that I pay all this money to watch live sport that is clearly not live!!

Sky are clearly in breech of contract and I intend on cancelling and demanding all of my money back.

I have many videos of this absolutely atrocious tv service.

Avoid Sky Glass TV at all costs

[Michael771]

Absolutely shocking from Sky, I've reported this numerous times and still no solution, it's been going on for months.

I posted earlier and it got deleted.

I will be cancelling my contract and demanding all of full refund as they are clearly in breech of contract as I pay for live TV which I simply do not get.

I have multiple videos to prove my case.

Hopefully this comment will not get deleted.