Speech out of sync on Sky glass

[Andyccpc1]

I now hope that Customer Services will stop lying about the issue being due to our broadband. This was a blatant lie and utterly disgraceful and deceitful attempt by Sky to pass the buck. I will certainly be following up their dishonest practise at the highest level and will demand answers. Shame on you Sky - 

in the meantime let's hope that the form that we have now completed enables them to correct this SKY fault. 

[Linda2685]

I have filled in the survey now too... it happened again last night on the Darts channel, the thump of the dart was out of sync with what we were seeing..

[Fothergill1]

@Linda2685 Did you try flipping to another channel and then back to the darts.  As previously reported on the forum this tends to get things back in sync again.  I don't often get the sync issue but when I do this sorts it out for me.

Obviously this is just a temporary solution but is useful whilst waiting for a permanent one. 

[Linda2685]

Hiya... Yes have been doing that for weeks and weeks, as you say it works for a while, then get an ad break and it does it again... it has to be a SKy fault as so many of us are experiencing it.. I think somewhere along the line Sky must have done a system update that either hasnt worked, or created a new problem. I even phone them up to tell them about it about a month ago that was before I saw the Community Chat. Fingers crossed it may now be taken seriously... we can but hope...

[2393.m15hK4.0591]

Hi yes we hope that they take us seriously now

[TamBren]

I have completed the survey. I am really hoping someone is now taking this seriously after being fobbed off on WhatsApp chat by saying I have too many devices connected!! Which I still strongly disbelieve, when it next happens I will disconnect everything else I have connected just to prove Sky wrong.
And The glass TV may be ending up in the garden if this is not resolved. 

[2393.m15hK4.0591]

Yes Tam it's now a waiting game to see when they are going to come up with a permanent solution eh. 

Happy New Year lets hope they take us seriously  

[RAR12]

Sky Glass is s h xx. Can't believe what we are saying for. Lip sync and screen all over the fplace

[RAR12]

Hon̈estly an absolute joke. We pay top dollar. Friends pay £200 for blouse fire stick. F so angry...

[F27]

I have this problem on Glass and Stream, seems to occure when the program changes and I include adds as a program change.  I have found swapping channel to any other channel and back again sorts the sync out

[2393.m15hK4.0591]

Yes but its not a permanent fix you will probably find it's an on going problem

[F27]

Oh yes, not permanent at all

[Bryan+Kerr]

Same issues here when watching live TV ... can be ok on first programme (eg 10 o'clock news) and when it clicks onto the next (question time) it is out by a second or two with picture lagging behind audio. I found immediately changing the channel and then back again resets it but this is nonsense as a fix. Notice is most on BBC (I think!) but happens on other channels too. Been like this since start of Christmas week.

have completed the form. 

[2393.m15hK4.0591]

Yes we can quick fix it but we want a permanent solution nt a sticky plaster

[Teletubby38]

Exactly the same here.