Sound loss on Sky Glass

[Mamabear1000]

I've had Glass TV since last Monday & seemed ok at 1st but last couple of nights the sound has cut out randomly when I've been watching via fire stick in HDMI 1 - it will be there and when it goes into the program it goes - picture fine just no sound. But does not respond to voice commands either so have to manually switch off or remove power and restart. Any ideas? Tried to call Sky but was directed straight here

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.