Sound glass tv

[Ellie_TV]

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@Sonia14 wrote:

It was faulty from day one so yes they was aware of it 

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Definitely speak to them again. Lodge a formal complaint if you continue to have difficulty getting a fully functioning set. 

[Exiled-in-HH]

@Sonia14  Was it replaced during the cooling off period?

[Sonia14]

I am so disappointed in this had nothing but issues.when they brought the new tv they didn't put the new stand on what came with it left the old one on so it was a different white to the tv.So had to put a complaint in over that .

Now this new tv with the sound issue fed up .

[Exiled-in-HH]

@Sonia14  Are you still in your cooling off period?

[Sonia14]

Does it start again if this is a second tv ?

[TimmyBGood]

@Sonia14 

The right to reject Glass as a product without giving a reason doesn't restart: under consumer protection rights that only applies to the initial unit.

You can insist on another hardware swap though: chances are you've received a refurbished unit and it's possible they missed an actual fault.

[Sonia14]

Thank you