3

This discussion topic has been answered Discussion topic: Sort it out

Reply
Answered - Go to Answer
Avatar for Willyb_22
Level 0 icon
What's this?
This message was authored by: Willyb_22

Message posted on ‎20 Sep 2025 09:49 PM

Sort it out

My Netflix Premium is included in my Sky Glass package. It’s linked to the wrong Netflix account (not mine). I need you to unlink the current Netflix account and send me a new activation link so I can register my own Netflix email and password. I currently don't have a Netflix account so i cannot go via them. 

Report post
Post 1 of 4
306 Views
0 Likes
Reply
View answer in the context of this discussion

Best Answers
Confetti Ring
Avatar for mikealanr
Level 12 icon
What's this?
Superuser
This message was authored by: mikealanr Answer

Message posted on ‎20 Sep 2025 10:11 PM - last edited: ‎20 Sep 2025 10:14 PM

Re: Sort it out

Posted by a Superuser, not a Sky employee. Find out more

Hi @Willyb_22 

 

As already advised we are fellow customers. However you need to contact netflix directly not Sky. As sky do not manage credentials for netflix.

 

As this help article advices "Linked the wrong Netflix account to your Sky account? You'll need contact netflix directly to update it"

 

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

View this Answer within the discussion

Report post
Post 4 of 4
284 Views
Reply

Did this answer not help you?
Reply

All Replies

Confetti Ring
Avatar for Mark39
Level 16 icon
What's this?
Superuser
This message was authored by: Mark39

Message posted on ‎20 Sep 2025 10:04 PM

Re: Sort it out

Posted by a Superuser, not a Sky employee. Find out more

@Willyb_22 we're customers here, not Sky customer services.  You need to contact Sky directly. 

Report post
Post 2 of 4
297 Views
0 Likes
Reply
Avatar for Willyb_22
Level 0 icon
What's this?
Topic Author
This message was authored by: Willyb_22

Message posted on ‎20 Sep 2025 10:10 PM

Re: Sort it out

how about customers. Any advice? 

Report post
Post 3 of 4
285 Views
0 Likes
Reply
Confetti Ring
Avatar for mikealanr
Level 12 icon
What's this?
Superuser
This message was authored by: mikealanr Answer

Message posted on ‎20 Sep 2025 10:11 PM - last edited: ‎20 Sep 2025 10:14 PM

Re: Sort it out

Posted by a Superuser, not a Sky employee. Find out more

Hi @Willyb_22 

 

As already advised we are fellow customers. However you need to contact netflix directly not Sky. As sky do not manage credentials for netflix.

 

As this help article advices "Linked the wrong Netflix account to your Sky account? You'll need contact netflix directly to update it"

 

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Report post
Post 4 of 4
285 Views
Reply

Did this answer not help you?
Reply
Answered - Go to Answer