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Discussion topic: Sky glass

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Bigdog2023
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Sky glass

‎07 May 2023 03:03 PM

I got sky glass and when l watch sky sports uhd it freezes up, l try the ethernet cable it seems to make it worse, or do l need a better ethernet cable

 

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bayardm
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Re: Sky glass

‎07 May 2023 03:15 PM

@Bigdog2023 

Are you turning the wifi off in settings when using Ethernet?

Sky Glass 43” stand mount, Wi-fi, 1 puck, ethernet from Bt disc.
Sky Ultimate and whole home, Diamond VIP User
BT Hybrid FTTC, BT Smart Hub 2 + 1 disc

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bayardm
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Re: Sky glass

‎07 May 2023 03:15 PM

@Bigdog2023 

Are you turning the wifi off in settings when using Ethernet?

Sky Glass 43” stand mount, Wi-fi, 1 puck, ethernet from Bt disc.
Sky Ultimate and whole home, Diamond VIP User
BT Hybrid FTTC, BT Smart Hub 2 + 1 disc
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Bigdog2023
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Re: Sky glass

‎07 May 2023 03:18 PM

@bayardm on the sky glass

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GD1
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Superuser
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Re: Sky glass

‎07 May 2023 03:20 PM

Posted by a Superuser, not a Sky employee. Find out more

@Bigdog2023  Yes, in the Sky Glass setting menu turn off wifi when ethernet is connected, this should provide a more stable experince with UHD

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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Bigdog2023
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Re: Sky glass

‎07 May 2023 03:23 PM

@GD1 turn the WiFi off on the sky glass, when l plug the ethernet cable in before it automatically changes from the name of my broadband to ethernet 

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GD1
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Superuser
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Re: Sky glass

‎07 May 2023 03:26 PM

Posted by a Superuser, not a Sky employee. Find out more

@Bigdog2023 Have you noticed any improvements?  I would also reboot the Glass device by unplugging for 1 minute then plug back in.

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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Bigdog2023
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Re: Sky glass

‎10 May 2023 03:48 AM

@bayardm @GD1 , l would like to thanks you both for advice on sky glass, all sorted now 

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