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Discussion topic: Sky glass verification code not working

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Avatar for Louisecleary82
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This message was authored by: Louisecleary82

Message posted on ‎25 May 2024 04:41 PM

Sky glass verification code not working

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This message was authored by: mikealanr

Message posted on ‎25 May 2024 05:16 PM

Re: Sky glass verification code not working

Posted by a Superuser, not a Sky employee. Find out more

Hi @Louisecleary82 

 

We can't yet see the image you have posted. Please can you provide a description of your with as much detail as possible, and the community will do it's best to assist.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: TimmyBGood

Message posted on ‎25 May 2024 05:35 PM

Re: Sky glass verification code not working

Posted by a Superuser, not a Sky employee. Find out more

@Louisecleary82 

 

I suspect that image was rejected because the number is unique and linked to your account.

 

Are you signed into the Sky website when you try the code, and what happens when you do?

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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