Hi @marillie1
If you are under warranty you will need to call sky and arrange a replacement. If not you may be able to obtain a repair through sky's provider. See: https://www.sky.com/help/articles/sky-glass-tv-repairs
We are fellow customers here on the community.
MikeAlanR
---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
