Discussion topic: Sky glass sound issue

This message was authored by laceypatrick This message was authored by: laceypatrick

Sky glass sound issue

We get aound bites from programmes for a few seconds randomly play when the tv is off. This seems to be after waychjng channel 4 on demand. We also get the programme from the same channel just start playing when we turn the tv on and select anither channel, it continues to play and the screen goes black.
we have to turn the power off to reset

anyone had this issue 





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This message was authored by mikealanr This message was authored by: mikealanr

Re: Sky glass sound issue

Posted by a Superuser, not a Sky employee. Find out more

Hi @laceypatrick 


The channel 4 on demand issue is known and there were some reports of this on the forum. Sky are aware and working with C4 for a resolution. The perceived wisdom to prevent this from happening is exit out of C4 on demand and watch live TV on any channel for a second or 2 before powering off.



65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

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