Sky Glass Power up Issues 19-9-24

[Devmen]

I get the same error message in the mysky app as I do using a browser. Oops, there has been a problem, call a phone number that won't be answered with 2 an hour or so.

Shocking service, the end of Sky for me. 

[Phillippa]

My disabled daughter totally relies on her tv at bedtime. I turned off her tv (sky glass puck) now it won't connect with a flashing white light then goes off I've tried all day to try and I.e reset router, unplugged, changed hdmi cables you name it I've probably done it.  until this is sorted she is my bed and I like to starfish hahaha xx thank you for reading

[dzy82f]

Suggest all affected should consider making their feelings known on Trustpilot.

[Mark39]

@Phillippa have you worked through Sky's recovery process here: https://www.sky.com/help/articles/sky-glass-stream-wont-turn-on

[GD1]

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@Chloe  It should really work after leaving unplugged for at least 30 seconds, how long did you leave it unplugged for?  As we have gotten this far I might suggest leaving for around 1 hour to see if this helps, so unplug from the mains again and leave for the new timescale

[Devmen]

@Mark I've tried this and when the sky glass tv restarts I'm told to link my account via sky.com/activate

This just displays a generic error message and tells me to call a phone number. I cannot get anyone to answer, on my 4th try now. 

[Zoie]

Did you resolve this I've got same problem 

[GD1]

@Zoie   I have merged your post to this existing thread that is discussing the same issue, you posted this on an older thread which is unrelated to the latest issue.

If you have not already done so have a look at the Answer (post 2) and follow this link https://www.sky.com/help/articles/sky-glass-stream-wont-turn-on for the recovery process. It has not worked for all subscribers

Most people who have an issue seem to get stuck at either the PIN or activation steps. If asked for a PIN just ignore it and unplug your Glass TV and then plug it back in again after about 30 seconds. After it reboots you should be able to continue the recovery procedure.

When you are aske to enter an activation cove ensure you are logged into your My Sky account or you will get an Oops..... error message.

[Pinde]

My Sky glass puck keeps turning off when you power it up and does not turn back on. Problem only started Friday night, my Sky glass tv is fine and the other 2 sky glass pucks I have are working normally. 

[leetrain]

Sky Glass hasnt been able to connect to internet since thursday.

The Puck has come back on but not Sky Glass.

I have tried hard re-set, modem off, TV off etc nearly 20 times now

[GD1]

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@leetrain wrote:

Sky Glass hasnt been able to connect to internet since thursday.

The Puck has come back on but not Sky Glass.

I have tried hard re-set, modem off, TV off etc nearly 20 times now

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You followed the steps in post 2?

[Daniel0210]

@leetrain 

Try the advice in post 2 of this thread. 

[Chloe240]

@lettice its not a puck it's sky glass and I have ignored it and done the hard reset again and it brings me back to pin page every time. I have then tried unplugging it and leaving for 5 minutes and trying again and then again it brings me back to the pin page. 

[Debbie95]

Yes. I have. 3 times. Sky say its not sorted for everyone. I've cancelled. If takes all this to resort I can't do it. And they won't 

[Chloe240]

@Devmen if you use your phone and change to private browsing, then go to sky.com/activate, it should then allow you to put your activation code in rather than the 'oops' error message.