Sky Glass Power up Issues 19-9-24

[Kdoodle]

Thanks Peter...didn't work 

[Kdoodle]

Not working....still

[Jenniferten21]

This is soo g the same thing to me 😞 giving error message 😭

[Kdoodle]

You're now connected...set up remote and then activation code and not able to input ...fabulous! 

[Chloe240]

@lettice left it unplugged longer, still bringing me back to the pin page 

[Gemma411]

I have tried this and still no joy u fortunately 

[ClaireLouise]

I am also having the same issues. I can not go pass Incorrect Pin. 

I have done reset pin, my last four digits of my number, debit card and so on and nothing

[Essoblue]

The sky app says my service is working again but the reset still doesn't work and the screen is still dead. The pucks work ok. I've been on hold to sky for over two hours and no luck speaking to anyone so don't know what to do

[Mark1707]

All green saying fixed but still sitting on updating software then fails goes back to reboot gone through process again still not working! 

[lettice]

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@Chloe240 wrote:

@lettice left it unplugged longer, still bringing me back to the pin page 

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When you see the pin page, ignore  that page ( do not enter pin)  and then do a restart of the puck.

It should then bypass it the next time.

Try it a few times if so.

[Karl73uk]

I had no sky services for 3 days!!! YES no TV for 3 days and SKY have disgusted me with just £5 compensation off my next bill,shame on you SKY!!

[side+kick]

Did you turn off by the power then press reset button keep pressing reset  whilst you switch the power back on?

[Kdoodle]

Got to the pin stage once ...and didn't k ow about 'that' can't progress to the stage at the mo....

[side+kick]

Did you turn off by the power then press reset button keep pressing reset  whilst you switch the power back on?

This worked for me?

[ClaireLouise]

Hey 👋

I already had my sky stream puck set up when I first got it and now I'm having issues. 

I can not get pass Incorrect PIN!

I have reset my pin 20times and it's still saying incorrect pin