Sky glass - please wait for your programme to load

[EmmaCBou]

I have a Sky Glass TV and 2 TVs with Sky Hubs. 

On all TVs at random times, I get "please wait for your programme to load" or apps just stay at loading on 20%. 
It's not the wifi because all other devices work fine and if I use the Smart TVs to watch something (instead of the Sky Hu ), it works fine!

I can only get to watch TV via Sky if I switch off and on the Sky Glass TV but I'm having to do this most days and it's super annoying when late at night etc

[Jones_The_Cat]

---

@EmmaCBou wrote:

I have a Sky Glass TV and 2 TVs with Sky Hubs. 

On all TVs at random times, I get "please wait for your programme to load" or apps just stay at loading on 20%. 
It's not the wifi because all other devices work fine and if I use the Smart TVs to watch something (instead of the Sky Hu ), it works fine!

I can only get to watch TV via Sky if I switch off and on the Sky Glass TV but I'm having to do this most days and it's super annoying when late at night etc

---

Sky Glass and Stream pucks are notoriously sensitive to fluctuations in broadband speed, much more so than other streaming devices. You need to check what speed is actually being received by the Sky devices. To do this, open the Netflix app, navigate to the get help menu and run a network check. Do this on your Glass and then on each of your pucks to find out what actual speed is being received. 

Ideally it needs to be 30Mbps+ on each device, and remember if two or more are being used at the same time then more bandwidth will be being chewed up, so you really need a fast and stable broadband network. 

[EmmaCBou]

Thank you for this. 

it hasn't been a problem before until the last couple of weeks. 

my internet speed is really good. 

what else can I do?

[Exiled-in-HH]

How good is really good, is it enough for more the one or two Sky streaming devices at a time?

Other devices can function because they require less bandwidth than the Sky streaming devices🤔

What speed is reported by the Netflix Network Check on your Sky streaming devices?

[Jones_The_Cat]

---

@EmmaCBou wrote:

Thank you for this. 

it hasn't been a problem before until the last couple of weeks. 

my internet speed is really good. 

what else can I do?

---

What speed is "really good"? 
Did you run the network check on the Netflix app? 

[EmmaCBou]

It says 72.14 Mbps

[Marty8]

Smart hub not working - have changed batteries in remote 

[Dazzar51]

I found that if you use 5g to run sky I.e through 3 , Smarty etc you get this as over the air fluctuates a lot so stops talking long enough for sky tv to display this. 

[SBurge]

Exactly the same for us but works OK on the TV's sreaming from the Pucks
Also other streamed services are OK, like Netflix, Prime, Apple TV etc
Only channels streamed through Sky are affected

Symptom is "Please wait for your program to load"
Channel then displays "there is a technical fault with your channel"
Channel disappears but audio continues

Restart of the TV or, Run an Apps Update and restart, fixes it for a couple of hours

Sky are impossible to contact as it's all ChatBot these days and even that points you to an article that tells you to do a reset

Would like to know if Sky acknowledge this bug and plan to fix it

Typically, our warranty just ran out 

[SBurge]

That's a very useful tip, thankyou !

[Jporch316]

---

@SBurge wrote:

Exactly the same for us but works OK on the TV's sreaming from the Pucks
Also other streamed services are OK, like Netflix, Prime, Apple TV etc
Only channels streamed through Sky are affected

Symptom is "Please wait for your program to load"
Channel then displays "there is a technical fault with your channel"
Channel disappears but audio continues

Restart of the TV or, Run an Apps Update and restart, fixes it for a couple of hours

Sky are impossible to contact as it's all ChatBot these days and even that points you to an article that tells you to do a reset

Would like to know if Sky acknowledge this bug and plan to fix it

Typically, our warranty just ran out 

---

Hi @SBurge 

see below main thread discussing this recent issue along with comment from sky 

https://helpforum.sky.com/t5/Sky-Glass-Live/Discussion-topic-There-is-a-technical-fault-Please-try-a...