Hi @Anne87
Reboot the TV in the first instance. If you continue to have issues, have you checked that your broadband meets the minimum requirements for Glass? Sky recommend 25Mbps for HD and 30Mbps for UHD.
You can check the speed you TV is getting by opening netflix and going to the left hand menu > scroll down to get help? > Select connection check.
If you post the results, the community will do its best to off further advice.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
