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Discussion topic: Netflix been hacked

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This message was authored by: Alfred1982

Message posted on ‎11 Dec 2024 07:44 PM

Netflix been hacked

My Netflix has been hacked on MySky glass. I can't change anything. Set up a new account through Netflix and it just wants me to pay for it. How can I delete my Netflix linked to MySky account?

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This message was authored by: mikealanr

Message posted on ‎11 Dec 2024 08:28 PM

Re: Netflix been hacked

Posted by a Superuser, not a Sky employee. Find out more

Hi @Alfred1982 

 

Sky only handle billing for netflix. If you have been hacked you need to speak to netflix support as per this article: https://help.netflix.com/en/node/111934

 

If you want to de link your old netflix, again you need to speak to netflix as per the info here: https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Fothergill1

Message posted on ‎11 Dec 2024 11:36 PM

Re: Netflix been hacked

Posted by a Superuser, not a Sky employee. Find out more

Hi @Alfred1982 

 

As you say your account may well have been hacked.  Try signing out of Netflix and then signing back in again.  In addition to the links already provided by @mikealanr  have a look at this one as it may help:

https://help.netflix.com/en/node/13243

 

If your still having problems you will need to speak to Netflix support for additional troubleshooting.

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