Sky glass issues

[Gmurphy1]

Anyone having issues with sky glass not allowing programmes to play or apps like Netflix. Constantly having to restart it and it only works for maybe 30 minutes before freezing or turning off.  Any advice would be great .

[BenJoBanjo]

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@Gmurphy1 wrote:

Anyone having issues with sky glass not allowing programmes to play or apps like Netflix. Constantly having to restart it and it only works for maybe 30 minutes before freezing or turning off.  Any advice would be great .

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Rule number one - check your network connection. 

Are you connected via WiFi or ethernet? 

Check the speed actually being received by your Glass TV. To do this, open the Netflix app, navigate to the get help menu and run a network test. What is the reported speed?

[Anonymous]

@Gmurphy1 It sounds like you're the latest victim of the firmware issue others have had here:

https://helpforum.sky.com/t5/Sky-Glass-Live/Last-few-days-technical-fault-with-channel-disney-plus-e...

Read the marked answer. There is no timescale as to when it will be fixed but a workaround that may work is by logging out of Prime Video, then using the Restart option in the Settings to restart the TV. It seems to be Prime that is the cause of the issue and by signing out after using Prime it seems to stop this issue.