Sky glass issues

[Michellek1]

This is my 2nd glass TV having sent first one back for loading issues.

this one is even worse I am having to restart numerous times a day, nothing loading including live TV channels.

it is turning itself off and screen just goes black anyone else having same problems? 

[GD1]

@Michellek1  How is your TV connecting to your router?  have you also tried running a speed test using the netflix app on the Glass TV?  In netflix, go to Get Help, run connection test, what speed is being reported?

[Michellek1]

Network speed is 52.46

[GD1]

@Michellek1  Is this on the TV itself or you ovrall line speed?

[Anonymous]

@Michellek1 There are a few of us having the same problem. It is a software issue which Sky are aware of according to the large thread about this. We are just waiting for a fix so in the meantime we just have to put up with it. 

[Mav-]

I guess this has not been fixed as I am having the same issue, mostly in the mornings, have tried via Ethernet and WiFI and I get black screen and channels not loaded.

Sky are nice enough to remind me my TV is out of warranty! 

[Michellek1]

It's really not acceptable I'm restarting mine 10 or 11 times when you call sky you get no apology no explanation they just say cancel your order and send it back. I've got rid of my old tv and sky q box I'm just stuck with an overpriced TV that does not work I'm so frustrated with SKY 

[Mark39]

@Michellek1 reverting to Sky Q and, using it with your Glass tv is still an option.

[Bluenose681]

I've got same problem my connection speed is 267.63 is that good ?

[Mark39]

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@Bluenose681 wrote:

I've got same problem my connection speed is 267.63 is that good ?

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If that's the speed shown in your Glass's Netflix app, then yes, it's good.

[Mav-]

Mine is 87 mbps,

I'm suppose to be on a 500 mbps fibre connection 

[PaulB1969]

If you're using an ethernet cable the max speed possible is 100mbps , that's what the port is rated at,  so even if you have 300mbps like me you'll only get that on wi-fi not hard wired. Hope that helps a little.

[Anonymous]

@Mav- Still waiting for a fix. It doesn't matter if the TV is in or out of warranty - the TV is not faulty, it's the software/firmware that is the issue. 

I feel your frustration because I'm one of the affected customers too. One of the things that helps is to do a factory reset. It seems to resolve the problem for a longer period than the usual soft reset does. Sky do advise not to do this unless on the phone with them though in case of issues re-setting the TV back up. It seems to clear the issue for a few days rather than just a few hours. 

It is not an internet issue either - if it was you'd lose the sound and picture, not just the picture. Sky have acknowledged this to me.