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Discussion topic: Sky glass air

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This message was authored by: Carl+mcDermott

Sky glass air

Fitted sky glass air , and now can't get my multi rooms to work upstairs how do I get them to work as previously were on via sky Q

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This message was authored by: peter-marlow+1966

Re: Sky glass air

Posted by a Superuser, not a Sky employee. Find out more

You will not get the to work. As you can not have a sky stream subscription  and a sky q subscription  at the same address,  as soon as you activated your  sky sky air tv, your  sky q subscription  stops, and you will get  return  packaging  to return all sky q equipment  in the next 30 days also, we your  next bill comes out you will have two bills to pay, your  last sky q bill and your first streaming bill. If you want to watch  sky in another room you will need to add a whole home subscription to your  bill and order  replacement pucks at £39.99 each

P c marlow
This message was authored by: peter-marlow+1966

Re: Sky glass air

Posted by a Superuser, not a Sky employee. Find out more

You will not get your sky q to work  as you have switched  the sky stream, as I have explained  in my first post to you

P c marlow
This message was authored by: Dazzasky

Re: Sky glass air

Posted by a Superuser, not a Sky employee. Find out more

@Carl+mcDermott wrote:

Fitted sky glass air , and now can't get my multi rooms to work upstairs how do I get them to work as previously were on via sky Q


Your Sky Q mini boxes will not work with Sky Glass Air now you have activated it, you will need to send them back to Sky @Carl+mcDermott 

This message was authored by: 82bit

Re: Sky glass air

Good job you've 30 days to change your mind. As you're discovering - Sky streaming isn't all that you thought it was. 

~-~-~-~-~-~
Sky Glass 65” [Gen 2] with Sky Live
Sky Glass 43” [Gen 1] with Sky Live
Sky Glass Air 43” connected to Sky Soundbox
Sky Stream Puck x4
Sky Sports & Sky Movies + UHD & Dolby Atmos

Sky FTTP
Sky Mobile SIMO x6
~-~-~-~-~-~
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