Sky Glass & Live
3

Discussion topic: Sky glass Broadband speed

Reply
Answered - Go to Answer
ellymay122
What's this?
This message was authored by ellymay122 This message was authored by: ellymay122

Sky glass Broadband speed

‎27 Jun 2024 06:18 PM

I have just found out I cannot upgrade my broadband speed so I am on the basic broadband will this be ok for sky glass  my speed is 37

Report post
Post 1 of 4
1,099 Views
Reply
0 Likes
View answer in the context of this discussion

Best Answers
GD1
What's this?
Superuser
This message was authored by GD1 This message was authored by: GD1 Answer

Re: Sky glass Broadband speed

‎27 Jun 2024 06:21 PM

Posted by a Superuser, not a Sky employee. Find out more
@ellymay122 wrote:

I have just found out I cannot upgrade my broadband speed so I am on the basic broadband will this be ok for sky glass  my speed is 37

You will be able to watch HD content however would struggle with UHD.  If you also use the internet at the same time as Glass then the low speed would cause issues also.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


View this Answer within the discussion

Report post
Post 2 of 4
1,093 Views
Reply

Did this answer not help you?

Reply

All Replies

GD1
What's this?
Superuser
This message was authored by GD1 This message was authored by: GD1 Answer

Re: Sky glass Broadband speed

‎27 Jun 2024 06:21 PM

Posted by a Superuser, not a Sky employee. Find out more
@ellymay122 wrote:

I have just found out I cannot upgrade my broadband speed so I am on the basic broadband will this be ok for sky glass  my speed is 37

You will be able to watch HD content however would struggle with UHD.  If you also use the internet at the same time as Glass then the low speed would cause issues also.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


Report post
Post 2 of 4
1,094 Views
Reply

Did this answer not help you?

mikealanr
What's this?
Superuser
This message was authored by mikealanr This message was authored by: mikealanr

Re: Sky glass Broadband speed

‎27 Jun 2024 06:42 PM

Posted by a Superuser, not a Sky employee. Find out more

Hi @ellymay122 

 

Sky glass requires 25Mbps for HD and 30Mbps for UHD as @GD1 indicates, it doesnt leave a lot of headroom for you to use your broadband for other things while watching TV.

 

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
Report post
Post 3 of 4
1,085 Views
Reply
ellymay122
What's this?
Topic Author
This message was authored by ellymay122 This message was authored by: ellymay122

Re: Sky glass Broadband speed

‎27 Jun 2024 08:01 PM

Thanks everybody  I have now decided to cancel sky glass delivery and go back to sky Q .As Sky said I could get Sky broadband fast 61  when they tried to activate it it didn't work ..I got a email from sky saying I could cancel the broadband upgrade.

 

Report post
Post 4 of 4
1,059 Views
Reply
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

New Discussion