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Message posted on ‎14 Jul 2025 10:34 PM

Sky TV isn't working

I have a problem my sky puk turns on but nothing shows plzzz see through this
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Message posted on ‎14 Jul 2025 11:06 PM

Re: Sky TV isn't working

Posted by a Superuser, not a Sky employee. Find out more
@Charlesdacosta wrote:
I have a problem my sky puk turns on but nothing shows plzzz see through this

Hi

 

first thing to try is to pull the plug for a few minutes 

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.

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This message was authored by: Jporch316 Answer

Message posted on ‎14 Jul 2025 11:06 PM

Re: Sky TV isn't working

Posted by a Superuser, not a Sky employee. Find out more
@Charlesdacosta wrote:
I have a problem my sky puk turns on but nothing shows plzzz see through this

Hi

 

first thing to try is to pull the plug for a few minutes 

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
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This message was authored by: Charlesdacosta

Message posted on ‎14 Jul 2025 11:07 PM

Re: Sky TV isn't working

Hi it's all working now thanks ..

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Message posted on ‎14 Jul 2025 11:07 PM

Re: Sky TV isn't working

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If that doesn't work try the troubleshooting in this link 

 

https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck

 

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
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Message posted on ‎14 Jul 2025 11:10 PM

Re: Sky TV isn't working

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Hi @Charlesdacosta and welcome to the forum.   As a first step I would check that your TV output is set to the same input as the HDMI the puck.  If your not sure how to do this through your TV settings just try plugging the puck HDMI lead into different HDMI  sockets to see if any of them result in you getting a picture & sound.

 

Good luck 🤞 

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