4

This discussion topic has been answered Discussion topic: Sky TV isn't working

Reply
Answered - Go to Answer
Avatar for Charlesdacosta
Level 1 icon
What's this?
This message was authored by: Charlesdacosta

Message posted on ‎14 Jul 2025 10:34 PM

Sky TV isn't working

I have a problem my sky puk turns on but nothing shows plzzz see through this
Report post
Post 1 of 5
435 Views
0 Likes
Reply
View answer in the context of this discussion

Best Answers
Confetti Ring
Avatar for Jporch316
Level 14 icon
What's this?
Superuser
This message was authored by: Jporch316 Answer

Message posted on ‎14 Jul 2025 11:06 PM

Re: Sky TV isn't working

Posted by a Superuser, not a Sky employee. Find out more
@Charlesdacosta wrote:
I have a problem my sky puk turns on but nothing shows plzzz see through this

Hi

 

first thing to try is to pull the plug for a few minutes 

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.

View this Answer within the discussion

Report post
Post 2 of 5
426 Views
0 Likes
Reply

Did this answer not help you?
Reply

All Replies

Confetti Ring
Avatar for Jporch316
Level 14 icon
What's this?
Superuser
This message was authored by: Jporch316 Answer

Message posted on ‎14 Jul 2025 11:06 PM

Re: Sky TV isn't working

Posted by a Superuser, not a Sky employee. Find out more
@Charlesdacosta wrote:
I have a problem my sky puk turns on but nothing shows plzzz see through this

Hi

 

first thing to try is to pull the plug for a few minutes 

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
Report post
Post 2 of 5
427 Views
0 Likes
Reply

Did this answer not help you?
Avatar for Charlesdacosta
Level 1 icon
What's this?
Topic Author
This message was authored by: Charlesdacosta

Message posted on ‎14 Jul 2025 11:07 PM

Re: Sky TV isn't working

Hi it's all working now thanks ..

Report post
Post 3 of 5
422 Views
Reply
Confetti Ring
Avatar for Jporch316
Level 14 icon
What's this?
Superuser
This message was authored by: Jporch316

Message posted on ‎14 Jul 2025 11:07 PM

Re: Sky TV isn't working

Posted by a Superuser, not a Sky employee. Find out more

If that doesn't work try the troubleshooting in this link 

 

https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck

 

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
Report post
Post 4 of 5
421 Views
0 Likes
Reply
Confetti Ring
Avatar for Fothergill1
Level 14 icon
What's this?
Superuser
This message was authored by: Fothergill1

Message posted on ‎14 Jul 2025 11:10 PM

Re: Sky TV isn't working

Posted by a Superuser, not a Sky employee. Find out more

Hi @Charlesdacosta and welcome to the forum.   As a first step I would check that your TV output is set to the same input as the HDMI the puck.  If your not sure how to do this through your TV settings just try plugging the puck HDMI lead into different HDMI  sockets to see if any of them result in you getting a picture & sound.

 

Good luck 🤞 

------------------------------------------
If my post has solved your issue please mark as an "Answer" as it helps others identify the solution
If it has helped please give it a "Like"
Report post
Post 5 of 5
415 Views
Reply
Reply
Answered - Go to Answer