Sky Puck - Freezing / Crashing

[Mason9]

I have the Sky Puck. I have attempted multiple times and followed the processes that has been suggested but the issue still proceeds. Sky Puck keeps freezing when I am watching it. Freezes but audio keeps playing till it stops. Turns off and restarts on its own. Button inputs on the remote dont work when either of the above is happening either. I am absolutely fed up at this point and currently its taken me 4hrs to watch 30minutes of a 1hr show. It is beyond ridiculous at this point.

[mikealanr]

Hi @Mason9 

We are fellow subscribers on the forum, you aren't speaking to Sky. When you say processes that have been suggested.. by who? Also what is your broadband speed, ISP etc? Sky stream requires 25Mbps for HD and 30Mbps for UHD.

Have you tried connecting via ethernet and turning off WiFi in the settings? Please provide as much information as possible and we will do our best to assist. 

MikeAlanR