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Discussion topic: Why does it say I need to pay my bill before I can apply for sky glass when it's done by DD

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Message posted on ‎26 Jun 2024 07:29 AM

Why does it say I need to pay my bill before I can apply for sky glass when it's done by DD

Why does it say I need to pay my bill before I can apply for sky glass when my bill is done by DD on the 23rd of every m9nth without fail
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Avatar for Mark39
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Message posted on ‎26 Jun 2024 08:19 AM

Re: Why does it say I need to pay my bill before I can apply for sky glass when it's done by DD

Posted by a Superuser, not a Sky employee. Find out more

It's a question that we customers here can't answer, I'm afraid.  Give Sky a call.

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Message posted on ‎26 Jun 2024 09:04 AM

Re: Why does it say I need to pay my bill before I can apply for sky glass when it's done by DD

Posted by a Superuser, not a Sky employee. Find out more

@Ian163  as 23rd is a Sunday this month  it may welll be the DD hasn't been fully processed, has this been taken from yoiur bank account?   If so you could try ina day or 2 to apply for Glass.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Ian163

Message posted on ‎26 Jun 2024 09:13 AM

Re: Why does it say I need to pay my bill before I can apply for sky glass when it's done by DD

It actually came out on the 24th as I know how DD's work so it still dont make sense why it always says about paying my bill first 

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Message posted on ‎26 Jun 2024 09:19 AM

Re: Why does it say I need to pay my bill before I can apply for sky glass when it's done by DD

Posted by a Superuser, not a Sky employee. Find out more

@Ian163  You'll need to give Sky a call then to place the order.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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