This discussion topic has been answered Discussion topic: Sky Max On Demand
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Message posted on 02 Jan 2024 08:52 PM
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I have Sky Glass and I have the UHD package. I'm trying to watch the series The Enfield Hauntings and it will only let me watch 1 episode. I have my settings set at auto so when I download something it downloads it in either HD or UHD. Can anyone help??
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Message posted on 02 Jan 2024 09:08 PM
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@Simon+Beer If you have Sky Glass, you aren't downloading anything as Sky Glass doesn't have a hard drive to download to everything is streamed over the internet.
The issue is that on Sky Glass only episode 1 of the show is available. This is evident when you go to the shows's programme page and you can only see 1 epsiode listed. I'd suggest email the Viewer Relations Team about the fact that the other episodes aren't available on the Sky Streaming platform: viewerR@sky.uk
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Message posted on 02 Jan 2024 09:08 PM
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@Simon+Beer If you have Sky Glass, you aren't downloading anything as Sky Glass doesn't have a hard drive to download to everything is streamed over the internet.
The issue is that on Sky Glass only episode 1 of the show is available. This is evident when you go to the shows's programme page and you can only see 1 epsiode listed. I'd suggest email the Viewer Relations Team about the fact that the other episodes aren't available on the Sky Streaming platform: viewerR@sky.uk
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
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Message posted on 02 Jan 2024 09:13 PM
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Re: Sky Max On Demand
@MarkGoldsmith thank you so much!!! 😊
Message posted on 02 Jan 2024 09:14 PM
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Re: Sky Max On Demand
That's interesting there are 3 episodes available for season 1 on Sky's budget service NOWTV!
Message posted on 02 Jan 2024 09:20 PM
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Re: Sky Max On Demand
@Exiled-in-HH wrote:That's interesting there are 3 episodes available for season 1 on Sky's budget service NOWTV!
Yeah i saw that when i did a Google search, hence why i realised the issue is clearly with the availability on the Sky Streaming platform so if one for the Viewer Relations Team to likely engage with the correct team to get the missing episodes added.
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