Sky live, zoom

[Blacksmith12]

My Zoom just keeps coming up with error AP05?

[Tim+Adams]

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@Blacksmith12 wrote:

My Zoom just keeps coming up with error AP05?

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Hi @Blacksmith12 

This means Sky Live isn't ready to use yet. Press Home, wait two minutes then select the app again.

Still not working? Unplug the USB-C cable from Sky Live and plug it in again.

Thanks,

Tim

[Blacksmith12]

Sorted that. Set Zoom up but won't link to my dam phone just keeps saying retry!! Only got it to talk to my son in New Zealand. I'm no good with tech 🤣

[BigL88]

Hi,

I received my Sky Live cam on Friday, bought mainly to use the mvmnt app. Only problem is all apps apart from mvmnt are working! I click on mvmnt and the screen goes black then just goes back to the previous screen, won't even load at all. I have refreshed apps and rebooted the TV to no avail. 

any help much appreciated

thanks

[Rachel+Irish]

I'm having same problem too my first sky glass got cancelled as ID not accepted I reordered and I still can't upload my ID or photos, I have rung sky everyday for 2 weeks and they still can't fix  my time runs out tomorrow, 

I'm not ordering a third tv so they can forget my business after this! 

[FRIEDL]

Can you confirm there are plans to introduce more video calls apps such as FaceTime, Teams, Skype etc in the future?

[SlenderRobert]

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@FRIEDL wrote:

Can you confirm there are plans to introduce more video calls apps such as FaceTime, Teams, Skype etc in the future?

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Nobody on here can confirm anything like that. 

I would think the chances are extremely unlikely in any case. 

[TimmyBGood]

@FRIEDL 

Sky (Comcast) could not 'introduce' those without the active involvement of Apple and Microsoft.

Microsoft in particular has exacting standards for permitting their logo to be on devices 'certified for Teams' while Apple is very unlikely to want to lend their corporate credibility to Comcast without a substantial financial return.

If there were any such plans, these would be extremely commercially sensitive and highly confidential.

[TimmyBGood]

@FRIEDL 

Realistically, Zoom is the 'Sky Live' calling partner because it is both an independent company and frankly needs the business after over-expanding during their pandemic boom.

Apple and Microsoft are each considerably bigger than Comcast itself, and therefore in a position to drive a very hard bargain if they  were to even consider such a deal.

[Lisalou19]

Hi Iv just got sky live but when I use zoom I can hear them but they can't hear me, we are both unmuted but if we use the app on the phone we can hear each othe , what can we do ... pls help

[Kerry+111]

Hello, could anyone advise if there are any subscription of upfront costs for the apps that work with Sky Live please? Thank you 

[TimmyBGood]

@Kerry+111 

The current apps are all covered by an ongoing subscription to the Sky Ultimate  Television bundle on a Glass TV (and presumably subsidised by the cost of the camera).  That doesn't mean there won't be charges for other Live services in the future, and all Live service stops if the television set no longer has a Sky subscription associated with it.

[Kerry+111]

Thank you! That's really helpful! I think we'll give it a go!

[Chrisee]

@Lisalou19 check you have the TV's mic enabled - there is a switch neat the power button.

[Lisalou19]

Yes both are on