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Discussion topic: Sky Glass throwing off TP Link extender

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This message was authored by kenka2510 This message was authored by: kenka2510

Sky Glass throwing off TP Link extender

I have a PC that can't connect to the WiFi on its own. The solution I found only yesterday was to plug a TP link extender into the wall beside my PC and connect them via an ethernet cable. 

 

As the WiFi box is so far away and can't be easily moved, this was a great solution for me.

 

The problem is that whenever anyone tries to stream on our Sky Glass, it doesn't like receiving both signals from the box and the extender (which is upstairs directly above it) so it disconnects. I'm assuming to act as a fail-safe, it turns off the WiFi completely so the box doesn't receive any and so nothing in the house does. 

 

The only obvious solution at the moment is to turn off the TP extender but this means my PC is really awkward to use. There are also other advantages to the linker like the WiFi becomes much better on the deadzone side of the house. Any help would be greatly appreciated!

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This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Sky Glass throwing off TP Link extender

Posted by a Sky employee

Hi there @kenka2510  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

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