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Discussion topic: Sky Glass power up issues

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This message was authored by: JamesChappers

Message posted on ‎03 Feb 2025 05:33 PM

Sky Glass power up issues

Our Sky Glass TV's red light is pulsing and it won't power up either using the controller or voice. Please help. 

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Avatar for Mark39
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This message was authored by: Mark39

Message posted on ‎03 Feb 2025 05:44 PM

Re: Sky Glass power up issues

Posted by a Superuser, not a Sky employee. Find out more

Have you tried switching off at the plug for 5 minutes?

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Message posted on ‎03 Feb 2025 05:49 PM - last edited: ‎03 Feb 2025 05:49 PM

Re: Sky Glass power up issues

Posted by a Superuser, not a Sky employee. Find out more

Hi @JamesChappers 

 

As @Mark39 suggests try unplugging it for 5 minutes or so. If this doesn't work, try the steps outlined here: https://www.sky.com/help/articles/power-issue-help-sky-glass

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: JamesChappers

Message posted on ‎03 Feb 2025 07:34 PM

Re: Sky Glass power up issues

Thanks to those who replied - followed these steps and now resolved. 

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