I am experiencing slow sky streaming on my Skyglass and both pucks if I watch anything on a device that have nothing to do withSky Streaming there are not issues.
I have reset my broadband router hard wired the Skyglass to the router by ethernet, but anything played through the Skyglass or either of the pucks is slow, even the UI is slow.
I have a Google Chromecast that functions absolutely fine, loads BBC IPlayer in seconds, the Sky equipment is always slow to load IPlayer and most apps.
Unfortunately I am far enough into paying for the Sky Glass TV that I cannot return it, if I could I would return it if I was able to.
I will be checking my consumer rights to see legally exactly what my rights are to reject it for poor quality and poor service, ever since I purchased Skyglass it has been problem after problem.
Nothing ever gets said, nothing explained, Sky just sweeps all of these problems under the carpet.
I am even considering cancelling all of my Sky subscriptions and using the Sky glass simply as a TV while I pay off the rest of the loan.
I Don't appreciate being told to follow this guide or that guide, I have tried them all and nothing works.
I work in the IT industry and can say it is not poor WiFi or broadband that has been ruled out, everything works fine for a period of time then I get things like this which started on 1/2/25 now I get the service randomly stopping in the middle of a show with a black screen when you return to the home screen it has lost connection then I have to reboot the Sky Glass just for it to start working again.
If I check Sky’s service checker and it states that all is well, utter rubbish.
The services I pay for are expensive, substandard and poor value for money.
Come on Sky pull your finger out.
