This discussion topic has been answered Discussion topic: Question re Sky Glass and moving house
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Message posted on 03 Feb 2025 03:57 PM
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We have a large Sky Glass screen and are moving house - can we transfer the subscription to the new houseowners as the screen will not fit in our new house
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Message posted on 03 Feb 2025 04:02 PM - last edited: 03 Feb 2025 04:05 PM
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@PeterDF No you would have to cancel if not in contract with the new owner signing up themselves
if you are giving them the tv make sure you factory reset the tv to unlink from your account, they will then have to call and link it to their new account
Also if the tv was brought through a loan agreement you are still liable for any remaining payments, these cannot be transferred to the new owner
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Message posted on 03 Feb 2025 04:02 PM - last edited: 03 Feb 2025 04:05 PM
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@PeterDF No you would have to cancel if not in contract with the new owner signing up themselves
if you are giving them the tv make sure you factory reset the tv to unlink from your account, they will then have to call and link it to their new account
Also if the tv was brought through a loan agreement you are still liable for any remaining payments, these cannot be transferred to the new owner
Message posted on 03 Feb 2025 04:12 PM
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Re: Question re Sky Glass and moving house
Hi @PeterDF
As @SKY1992bf indicates subscriptions are not transferable. The new owners would need to follow the 2nd hand route as documented here: https://www.sky.com/help/articles/buying-sky-glass-second-hand
And you are still liable for the loan / outstanding balance.
MikeAlanR
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Message posted on 03 Feb 2025 05:04 PM - last edited: 03 Feb 2025 05:11 PM
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Re: Question re Sky Glass and moving house
The new occupants might not be inclined to thank you for leaving it behind...
Unless it's specifically offered and accepted in the house sale contract, solicitors also tend to have strong views about such things.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 03 Feb 2025 05:28 PM
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Re: Question re Sky Glass and moving house
Hi Timmy
I am just trying to find out if it is possible and how it's done - we can then have a conversation with the new buyers
Kind regards
Peter
Message posted on 03 Feb 2025 05:31 PM
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Re: Question re Sky Glass and moving house
Hi all
Thank you for your responses - there is no loan involved but I understand the process better thank you
Kind regards
Peter
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