Sky Glass internet connection

[Snowdrop32]

Hi my sky glass will not connect to my internet! According to Sky customer services it is a problem with only Sky customers with EE broadband. This has been an issue since Friday morning. I keep trying the recovery instructions but each time it fails. Anyone else with this issue or suggestions with a fix?

[Exiled-in-HH]

Have you told Sky the "recovery instructions" do not work?

[Parker74]

Hi ,

We are having the same problem but ours is since Thursday not happy paying for a service we can't use 

[Jporch316]

Users with EE routers have reported that using an Ethernet cable temporarily during the recovery process will get you up and running 

[Sue1209]

No connection to internet. Tried everything. Cannot get through to Sky!! Call just drops put after a few seconds. What am I supposed to do?

[MarkGoldsmith]

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@Sue1209 wrote:

No connection to internet. Tried everything. Cannot get through to Sky!! Call just drops put after a few seconds. What am I supposed to do?

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Have you tried the solution suggested by @Jporch316 in the post above yours?

[Sue1209]

Thank you. Can only try. Still waiting for response from Sky!!

[BRW1983]

Use an Ethernet cable to do the recovery process and then after you are back on the home screen you should be able to disconnect the cable and go to settings and set it back up on WiFi

It's a bit of a pain but it has worked for a fair few people, including myself