@KevNewMedia I raised this with your technical teams a week ago now, still no response (despite being promised one) last week and chasing it twice this week. I also have a complaint open for this. Might be worth checking if you need the full details of this. Appreciate anything you can do to get this looked at ASAP. it won't let me paste the complaint number in the forum, so maybe grab it off my account.
Support from sky 1st lines have done all they can, but they have no way to contact their technical team apart from an email... this is a gaping hole and time sync in your customer services processes for large urgent issues affecting multiple users. If you have a whole group of users down and paying for a service they can't consume, you would expect a little more effort from Sky to resolve, than leave paying customers hanging for a week with no responses on if this is even been picked up and looked at by the technical teams yet. Every time I call now I get the, "the technical team have not responded to the emails, I will send another one" from the rep.
The fact it's taken the community to get it this far on our own is not great. I expect far better from a service like Sky.
FYI for the others all suffering the loop of death. For the first time, my pucks are getting to the Home Screen this morning still. I also rebooted two of them just to see if they reconnected and they did (loaded the Home Screen). I will see how today goes.
