I've fixed the current sky tv problem for me. Try this...

[ChetUK]

Spent the last 2 hours trying to work out why the following didn’t work on my sky puck this morning:

1. No live tv

2. No sky streams loading

3. Paramout+ opening but saying not in the correct region

4. Itvx opening but failing to load

Bbc and netflix worked fine.

Final check whilst waiting for sky to open was a network cable. It didn’t work initially so did the cardinal sin of trying 2 things at once so i don't know which one fixed it. I turned off the wifi manually on the box and hard reset the puck.

It's working fine on cable.

I thought it was a wifi problem on the puck itself so rang sky once it opened and it said they were aware of a problem so of course it could all be a coincidence and they have since fixed it their end at the same time i got it working. 😁

I'll try it back on wifi in a couple of hours to stop the wife complaining about the cable running across the floor 😂

[Rhat33]

Same in Melksham - Wilts

[Miche13]

Up and running 

[63johnw]

There has been an issue this morning that's now resolved @Rosie118 

[JS2023]

My sky puck isn't letting me watch anything. I cannot watch normal tv nor stream apps. 
 Have tried resetting it, switching off by the mains. I even reset my internet router. As soon as I press a channel or app the screen is just blank 

[Daniel0210]

@ChetUK 

As you mention a puck I have moved your post from the Sky Q board into a thread discussing this mornings Glass issues. As you can see from the post temporarily marked as the answer Sky have been notified via a closed forum we have. We now believe it's fixed.

[ChetUK]

This should hopefully show sky the importance of communication during  emergencies. They don't need to admit to anything  but at the very least a banner on the website saying they are investigating an issue! This is basic IT/support stuff.

Include a message on the phones before the lines open at 8am. Surely they didn't find out at 8am? I found the error way before that and I can't be the only one! When i rang it just said ring back at 8am and all that causes is an unmanageable number of calls at 8am and a great number of customers trying to fix it themselves. I honestly just thought the wifi had failed on the puck. The calls at 8am would be reduced dramatically if they just told people a problem is being investigated as soon as they knew. Everybody wins.

Communication is so important in any outage. Come on Sky you can do better than this, so easily! Learn from it. 😠 

[Quantumninja]

all sorted after a couple of hours I'm assuming an update or something, nothing would work but all sorted now panic over must of been national wish they would hurry up and buy ITV might be more channels come our way Thank you for all helpful comments feel releaved I wasn't on my own 

[KevNewMedia · Accepted solution]

Thank you everyone for making us aware of this problem yesterday, and thank you for tagging us @lettice 

We're sorry about this problem, and thank you for patience whilst we worked through fixing it yesterday morning.

We've been monitoring the service since the issue was resolved yesterday, to make sure all is well. Now that the fault has been fixed, I'm going to close the thread. 

We appreciate that you've used the Community to help resolve the problem and hope that you continue to use this service 🙂