Sky glass

[Matt19891]

@Lewis1989 we just go straight to hold 7 an 9 for 2 seconds then u put your password in for your Internet thay is comes up saying error we have ever turned off all the power by the  main fuse box reset the Internet box an still nothing so let's hope sky sort this out soon as it's past a joke now.

[Mark39]

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@Helpme13 wrote:

The recovery process as stated does not work either??

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Again, how far do you get with the recovery process? Where does it stop? 

[Daniel0210]

@stfcwccc1 

I have moved your post into this thread on the Glass issue as you'd posted on an old unconnected thread on the Sky Q board. Have you tried the advice in post 2 currently showing as the answer which has successfully sorted the problem for many customers? 

[Rty]

Not a lot I assume 

[horace]

This may or may not prove helpful, but I've had problems resetting and repairing Sky Stream remotes before, and I learned an important lesson:

These remotes, once paired, connect via Bluetooth. But when unpaired, they rely on line of sight (I assume via infra-red).

I found I needed to have the remote quite close to the puck and pointing directly at the remote sensor in order to reset/re-pair it. 

Worth a try if you weren't already aware of this. 

[Ruthy23]

I am a nurse and for two days now I have had no TV. I'm furious about this I can't get in touch with sky either. I need this sorting out. I work hard and on my days off I just want to relax and watch TV. If this is not fixed immediately I want out of the contract with sky. Crap service

[Law1987]

Thank you for all the help it's back on 

[lettice]

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@Amber91 wrote:

Im currently on the phone to sky and even the man im talking to has said the recovery process should fix the issue hes been through the recovery process with me twice during the call hes now speaking to a manager so we will see what he comes back with 🙏🏼

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Keep us posted.
Be interesting to keep up with your progress.

[Brian225]

This is the third day that Sky Stream is not working. I've tried rebooting it twice as per the website instructions and nothing works.  Been on the phone for hours trying to speak to someone about this and no answer, the service isn't fit for purpose......

[revird]

I switched my plug on the wall held the reset button in longer than they suggested it came back on just followed the on screen instructions all working now and it switched on this morning hope this may help some of you 

[lettice]

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@Law1987 wrote:

Thank you for all the help it's back on 

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Good to hear.
Enjoy watching again 😀

[Kirsty7777]

My sky glass and sky stream both went down on Thursday night. I have now reset my sky glass TV by following the instructions online and it is working downstairs, however, the sky stream upstairs will not reset. I have tried to reset sky stream by holding the on/off button for 20 seconds until the box flashed and then the screen turns blue, text appears asking me to hold the 4 and 6 button together. My tv is not responding to this and I can't get past this point. Is anyone else having the same problem? @Skyglass @SkyStream

[GD1]

@Brian225  You you followed the steps in full on post 2 of this thread?

[Daniel0210]

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@kenneth56 wrote:

Hope sky will phone me,as if.

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@kenneth56 

Unfortunately Sky won't call you, in fact they won't know who you are from a forum post. Your forum log in name is not linked to your Sky account. Have you tried the advice in post 2 currently marked as the answer which has worked for many customers? 

[GD1]

@Ruthy23  Have you tried the steps in post 2 of this thread?  If so how far have you gotten?