Sky Glass Power up Issues 19-9-24

[Paul+Dray]

I'm wondering if this is a 'hide my ip address' feature setting problem on people's devices.

[lettice]

@Jånet 

@Polqaz 

@NeilM46 

Can you all try the following to activate. It may be another solution.

Try either or both of the following;

Open up the MySky app if you have it installed on an Android phone or Apple phone/iPad

when in the MySky app on main page,

scroll down and click on Product Settings

click on Device Management

scroll down that page until you see activate a new device

clickmon that and try entering your activation code you see on your Sky Stream puck or SKy Glass TV there.

If you do not have the app, login to Mysky in a browser here

https://www.sky.com/myaccount

Click on the three bar menu icon top left and choose My Sky

scroll down and click on Product Settings

click on Streaming TV

scroll down that page until you see activate a new device

click on  that and try entering your activation code you see on your Sky Stream puck or SKy Glass TV there.

[Abbie39]

**bleep** joke paying for something what doesn't even **bleep** turn on 

[Jporch316]

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@Paul+Dray wrote:

I'm wondering if this is a 'hide my ip address' feature setting problem on people's devices.

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I have told a few posters to turn off their router for 10 minutes to try and grab a different external ip address ..... we don't know if the activation site is geo locked to uk ip addresses and some of the newer ones haven't been registered. Trouble is no one seems to post back if it's worked or not 

[Ricardo414]

sorry nothing show on mine just show other device

[Jporch316]

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@Ricardo414 wrote:

sorry nothing show on mine just show other device

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Have you got a glass tv or sky stream ?

[Jånet]

@lettice 

Thanks for the suggestion - I have done as suggested via the app. When I click on Device management it says 'Oops....etc as always. I've also tried using sky.com on my phone and on my laptop - always the same result.

[lettice]

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@Loopylou5 wrote:

Still no tv sky glass won't switch on been like this since Thursday no answer from sky on phone or chat this is our main tv can't even watch Netflix or dvd on PlayStation as tv won't turn on

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Not sure what you have tried so far.

This is the resolution that works, that you have to do.

It has worked for many Sky Stream and Sky Glass TV customers over the last three days with the issue.

Follow the procedure exactly as described in post 2 of this thread, flagged as the Answer post from Sky. 
Try holding down the button for as long as possible, it won't harm keeping it pressed longer than mentioned, but release when you see the blue screen instructions on screen.

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

If you have any issue with activation during the process or entering the pin do the following;

Activation problems: 

Try refreshing your browser cache or try the activate link in another browser or device.

Before clicking on the activate link, log in to your MySky account first.

Also, try this alternative link;

Make sure you have logged into your Mysky account in your browser before trying.

https://www.sky.com/productsettings/streaming-tv/activate

Also, you could try using a mobile phone, not connected to your home broadband.

Pin problems:

When at the pin stage and it fails.

Remove the power from your Puck or Sky Glass TV,  leave off for a few minutes and repower.

It will continue, follow the instructions.

This has worked for many having a pin issue

[lettice]

@Paul+Dray 

thank you so far for your efforts, most appreciated 😀

[mikealanr]

@Abbie39 

There was an issue with Glass and Stream. As per Sky's info you need to try the recovery process to restore: https://www.sky.com/help/articles/sky-glass-stream-wont-turn-on

MikeAlanR

[Havill]

No one is saying when sky glass will be up n running  getting fed up now 

wot is going on we all know there's a problem what are you doing about it?

[lettice]

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@Jånet wrote:

@lettice 

Thanks for the suggestion - I have done as suggested via the app. When I click on Device management it says 'Oops....etc as always. I've also tried using sky.com on my phone and on my laptop - always the same result.

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Ok thanks for letting us now.

I think annoyingly the app just opens the same webpage.

But thought it was worth a try.

[Polqaz]

@Jånet 

@Polqaz 

@NeilM46

Thanks - I have followed both options hit unfortunately I cannot get to the point of being able to choose "activate a new device" because you get the error page once you choose "device management".

In case it is relevant (but it maybe a coincidence) I live in Dublin and have 4 friends with Sky Glass in Dublin, Kildare and Limerick we are all having the same problem.  

[Paul+Dray]

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@Jporch316 wrote:

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@Paul+Dray wrote:

I'm wondering if this is a 'hide my ip address' feature setting problem on people's devices.

---

I have told a few posters to turn off their router for 10 minutes to try and grab a different external ip address ..... we don't know if the activation site is geo locked to uk ip addresses and some of the newer ones haven't been registered. Trouble is no one seems to post back if it's worked or not 

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Apple devices that have an iCloud+ subscription has a feature called Private Relay. This, if enabled hides ip addresses and has been known to create issues on certain websites. Via Browsers or Apps.  I'm wondering if this is what's happening. Be good to know if this is just affecting Apple device users.

[Piker20]

Doesn't work for my puck. 

Ethernet or WiFi it flashes and then sky appears on TV the. no signal found message.

The remote now turns my TV off for some reason. Never used to do that before