Sky Glass Power up Issues 19-9-24

[Robnet]

Hi, my sky glass TV will not power up, when you switch it on the red standby light comes on and just flashes very slowly, we have tried everything and nothing, this has been going on from about 4pm 19/09/2024, we tried again this morning and nothing, same red light flashing but will not start up.

[Vickim8558]

Been on hold twice now for over an hour and NOTHING so regret coming off Q box

[Symonsmark]

I had to reset puck. Downloaded software updates. Put pin in  Incorrect PIN. Went through forgot PIN but new PIN gives Incorrect PIN attempt 0 of 3.

[HP98]

my sky glass TV still not working since yesterday, even after resetting! just red flashing light 

[Mags17]

On turning tv on this morning no Sky, 5 hours later still no Sky 

[Kubes]

Same issue here. Rest sky stream as per guidance but it gets stuck in an incorrect pin loop irrespective of changing your pin and always says 0 of 3 attempts

[Gemzrox20126]

Same! Nothing for 2 days now. No response from Sky on live chat. Paying £60+ a month for this service and can't even use it now. Not impressed.

[Lewiam]

Try going to the website in private browsing or clear your cookies/cache. Seems the Sky website has an issue with you going to the activate URL if you're signed in. Another thing that probably didn't have robust UAT testing 🙄

[sweeperchris]

Update on my prior post,got Sky glass working by doing the "hard" reset.

Turn off and unplug, then after say 5 minutes, this will allow ALL power to have dissipated.

Then plug in press and hold the tv on/ off button and then turn on plug at the mains.

Hold power button until red standby light flashes RAPIDLY, this took 30 seconds on my sky glass.

TV then went through update process.

What a Ballachulish.

Hope this works for you guys. 

[Vickim8558]

Oh know! Mine worked until this morning. 

[Northolt55]

Am I right in thinking that most of us STILL not able to get sky glass from main device 

and impossible to get hold of any live chat or god forbid a human voice 

[James+armer]

Anyone still having problems trying to get onto the sky.com/activate website ?? 

[Gemzrox20126]

@Northolt55  Yes, sadly!

[MarkGoldsmith]

You need to follow the instructions in the post that is marked as answer in this thread.

[Gemzrox20126]

@MarkGoldsmith  Tried this but still not working.