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20 Sep 2024 01:23 PM
Posted by a Superuser, not a Sky employee. Find out more
@Symonsmark wrote:I had to reset puck. Downloaded software updates. Put pin in Incorrect PIN. Went through forgot PIN but new PIN gives Incorrect PIN attempt 0 of 3.
The resolution to the PiN issue should be to just unplug the device for a couple of minutes and then plugging it back in.
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Please mark a response as an ANSWER if it has solved your query/issue
20 Sep 2024 01:23 PM
My glass tv not working not even got the red light
20 Sep 2024 01:23 PM
My tv won't turn on. I have tried everything since yesterday. No answer from sky dunno what to do?
20 Sep 2024 01:23 PM
20 Sep 2024 01:23 PM
Posted by a Superuser, not a Sky employee. Find out more@Debs2020 Please see the post marked as Answer
20 Sep 2024 01:24 PM
Tried this several times and still not working
20 Sep 2024 01:24 PM
Sky Stream isnt working. Been holding on the phone for over an hour!!!!
I've tried the steps provided, they don't work.
Can somebody contact me please from @Skytech
20 Sep 2024 01:26 PM
Posted by a Superuser, not a Sky employee. Find out more
@James+armer wrote:Has anyone managed to get past the link your account screen. This is a ball ache. Still having problems getting onto the sky.com/activate website. Comes up saying ' ooops there has been a problem' I've been trying for an hour now
Would suggest logging into your MySky account first in your browser.
Then, once logged in, open a new tab in the same browser and enter the full url manually into the address bar as below;
https://www.sky.com/activate
20 Sep 2024 01:27 PM
Hi all,
my Glass Tv will not connect to the broadband router or internet. It's been like this for almost 24hrs. I have tried unplugging it and restarting numerous times and nothing changes. I have tried calling sky but gave up as I was on hold for 2 hours and 30 minutes. Is anyone else having the same issues?
20 Sep 2024 01:28 PM
Posted by a Superuser, not a Sky employee. Find out moreNo one from Sky will contact you, in fact they won't know who you are from a forum user name. Also the name you've tagged is a customer like us. Follow the advice on post 2.
20 Sep 2024 01:28 PM
I've just had this. Seems the fault was an update from sky (not that they admitted it though). We were told to turn the power of at the mains but no need to unplug then hold the power button down on the TV and turn the power back on whilst keeping the finger on the power button. Wait for the LED light to flash (takes about 20 seconds) then let go of the power button button and it should do a reset
20 Sep 2024 01:28 PM
20 Sep 2024 01:28 PM
@MarkGoldsmith tried it, doesn't work for me and a lot of others too. It's not a fix-all solution, it's something on Sky's end.
Unfortunately it's going on way too long and Sky aren't giving much of an explanation.
20 Sep 2024 01:29 PM
What is the number for level 2 support it's a joke this tried everything and it's still stuck on standby
20 Sep 2024 01:29 PM
Posted by a Superuser, not a Sky employee. Find out more
@SteveG13757 wrote:
Sky Stream isnt working. Been holding on the phone for over an hour!!!!
I've tried the steps provided, they don't work.
Can somebody contact me please from @Skytech
No one from Sky Tech who you've tagged (BTW that is a customer id and no doubt will regret using such a tag), no one here has acccess to your account details, in any event the post marked as answer should help
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