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Discussion topic: Sky Glass Power up Issues 19-9-24

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Janet24561
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Is sky gkass not wirking

‎19 Sep 2024 08:50 PM

Tv won't switch on

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mikealanr
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Re: Sky Glass Power up Issues 19-9-24

‎19 Sep 2024 08:51 PM

Posted by a Superuser, not a Sky employee. Find out more

@NicMack81 

 

Sky Glass and Stream is delivered via the internet and Q via satellite different delivery systems.

 

MikeAlanR 

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

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Collo64
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Re: Sky Glass Power up Issues 19-9-24

‎19 Sep 2024 08:51 PM - last edited: ‎19 Sep 2024 09:45 PM

Well this is the first time it has happened to me and never had a problem since launch hopefully they will compensate but not holding my breath ..

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Court
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My sky tv isn’t turning on.

‎19 Sep 2024 08:51 PM

My sky tv isn’t turning on. Tried resetting it multiple times but it’s still not working? Light Flashing Red.

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Robert1366
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Re: Sky Glass Power up Issues 19-9-24

‎19 Sep 2024 08:51 PM

Have the same problem. Had a power cut here in the Outer Hebride, now my Sky glass just red light flashing, any updates when they will fix it? 

it's crazy that it's made so if an issue the tv won't even turn on.

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Chloex123
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Re: Picture Intermittently Pixelating - Many Channels

‎19 Sep 2024 08:52 PM

My sky glass won't turn on!!!

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CaspaG
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Re: Sky Glass Power up Issues 19-9-24

‎19 Sep 2024 08:52 PM

@Jporch316 Bruvva, I got this tv so I wouldn't have to look at my small screen. I don't have social media, I'm not interested in  any of that.

 

I'm not gonna watch Netflix on my small screen when there is a tv in front of me that doesn't work.

 

Dont charge me for this month and we're good, but don't pretend like nothing happened.

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NicMack81
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Re: Sky Glass Power up Issues 19-9-24

‎19 Sep 2024 08:52 PM

I understand but it's still frustrating. No tv on glass or pick. 

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ShaneChilds
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Sky glass tv fault

‎19 Sep 2024 08:52 PM

Hi, my sky glass tv is not turning and the red light keeps flashing on and off. I have tried turning it off for 10 mins and put new batteries in the remote 

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Jporch316
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Re: Sky Glass Power up Issues 19-9-24

‎19 Sep 2024 08:53 PM

Posted by a Superuser, not a Sky employee. Find out more
@CaspaG wrote:

@Jporch316 Bruvva, I got this tv so I wouldn't have to look at my small screen. I don't have social media, I'm not interested in  any of that.

 

I'm not gonna watch Netflix on my small screen when there is a tv in front of me that doesn't work.

 

Dont charge me for this month and we're good, but don't pretend like nothing happened.

Understood....... although I have no power over your billing .... I'm just a user like you 

——————————————————————————
43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
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Chloex123
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SKY GLASS TV WONT COME ON

‎19 Sep 2024 08:54 PM

My sky glass tv won't turn on, the remote is lighting up and the mute button is lighting up but the on and off button is lighting up and I have no red LED light coming on 

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SKY1992bf
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Re: Sky Glass Power up Issues 19-9-24

‎19 Sep 2024 08:54 PM

Posted by a Superuser, not a Sky employee. Find out more
@NicMack81 wrote:

Almost 9pm and still down. Neighbours who have skyQ not having the same issue. Sky Glass was supposed to be an upgrade...

@NicMack81  sky glass has never been marketed as an upgrade it's a totally different product run on an entirely different platform (internet) compared to Q which is run over satellite


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mikealanr
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Re: Red light slowly flashing on front of sky Glass tv

‎19 Sep 2024 08:54 PM

Posted by a Superuser, not a Sky employee. Find out more

@Niely 

 

https://www.sky.com/help/servicestatus/streamingtv or you can check via the my Sky app.

 

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Janeandsteve
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Had a few problems with sky tv I understand there Iis an outage but roughly when will this be recti

‎19 Sep 2024 08:54 PM

Had a few problems with sky glass over the last few days now we can't turn it in just a fading standby light when will this be rectified and will we get compensation for inconvenience 

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GD1
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Re: Sky Puck & Sky Glass Power up issues 19-9-24

‎19 Sep 2024 08:54 PM - last edited: ‎19 Sep 2024 08:56 PM

Posted by a Superuser, not a Sky employee. Find out more

@Will-p   No one here can tell you how long the outage will be.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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