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Discussion topic: Sky Glass Power up Issues 19-9-24

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This message was authored by Stuart1211 This message was authored by: Stuart1211

Re: Sky Glass Power up Issues 1p9-9-24

No sky glass since yesterday cannot turn on ? Done the obvious things! One hour on phone , no answer,the worst customer service I have ever experienced! Seriously thinking of cancelling the lot@

This message was authored by James+armer This message was authored by: James+armer

Re: Sky Glass Power up Issues 19-9-24

Been on the phone to sky. There's a problem with the sky.com/activate site. It's crashing as theirs too many people trying to access the site at the same time. She advised me to keep trying through out the day

This message was authored by mark9 This message was authored by: mark9

Re: Sky Glass Power up Issues 19-9-24

This message was authored by Jonathanphillip This message was authored by: Jonathanphillip

Re: Sky Puck & Sky Glass Power up issues 19-9-24

Same here pal tries to power up but no achievement and sky logo just keeps popping up but nothing either it's trying to work but just fails no picture or home screen nothing 

This message was authored by millz This message was authored by: millz

Re: Sky Glass Power up Issues 19-9-24

No turn on for over 24 hours... complained on the online chat this morning and was told they're sorting it. But couldn't give any update? I asked to raise a complaint but nobody seemed to care. 

This message was authored by Peter163 This message was authored by: Peter163

Sky stream still not working

Sky stream still not working, light still flashing.

How about if we stop payments maybe that'll motivate your to get it fixed quicker.

Better get it sorted otherwise no monies this month... always virgin 😉 

GD1
Topic Author
This message was authored by GD1 This message was authored by: GD1

Re: Sky Puck & Sky Glass Power up issues 19-9-24

Posted by a Superuser, not a Sky employee. Find out more

@Jonathanphillip  Are you trying the steps here?  https://www.sky.com/help/articles/sky-glass-stream-wont-turn-on

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Jonathanphillip This message was authored by: Jonathanphillip

Re: Sky Puck & Sky Glass Power up issues 19-9-24

@GD1 no still nothing happens Just sky logo pops up and turns off 

This message was authored by Shakira1 This message was authored by: Shakira1

Re: Sky Stream Puck stuck on PIN reset

I'm not too sure how to fix it trying phoning the sky and let them know you have a PIN problem hopefully they could do something for you 

GD1
Topic Author
This message was authored by GD1 This message was authored by: GD1

Re: Sky Glass Power up Issues 19-9-24

Posted by a Superuser, not a Sky employee. Find out more

@millz  Have you read the replies in this thread, there is a link to get Glass up & running again.  https://www.sky.com/help/articles/sky-glass-stream-wont-turn-on

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Mister_Dalek This message was authored by: Mister_Dalek

Re: Sky Glass Power up Issues 19-9-24


@millz wrote:

No turn on for over 24 hours... complained on the online chat this morning and was told they're sorting it. But couldn't give any update? I asked to raise a complaint but nobody seemed to care. 


You can complain via one of these methods:

https://www.sky.com/help/articles/how-to-make-a-complaint 

This message was authored by mikealanr This message was authored by: mikealanr

Re: Sky stream still not working

Posted by a Superuser, not a Sky employee. Find out more

@Peter163 

 

You need to follow the steps here. https://www.sky.com/help/articles/sky-glass-stream-wont-turn-on

 

Also we are fellow customers on the forum 

 

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
This message was authored by JackieB93 This message was authored by: JackieB93

Pin

Had issues with my sky stream, reset my device and now I can’t get the pin to work , set up a new one and the screen is just stuck on the Incorrect Pin page and not calculating any password attempts. 

This message was authored by Natalie823 This message was authored by: Natalie823

Re: Sky Glass Power up Issues 19-9-24

Did anyone get a call from sky yesterday to say there is vivid mode on you setting and to put it on that for better quality? I did and did that after work yesterday and this morning the tv isn't working 🫣

This message was authored by Kurtis97 This message was authored by: Kurtis97

Re: Sky Puck & Sky Glass Power up issues 19-9-24

Thanks for the update, I have the issue with the "incorrect pin" however I have reset my stream puck twice and is still doing the same thing unfortunately 

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