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Discussion topic: Sky Glass Power up Issues 19-9-24

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This message was authored by Jonathanphillip This message was authored by: Jonathanphillip

Re: Sky Puck & Sky Glass Power up issues 19-9-24

Yes I am but nothing it seems not working its trying to work but Just switches off and I can't seem to  get the puck button to work underneath the puck the button that's dead or something not working @GD1 

This message was authored by Molly2907 This message was authored by: Molly2907

Sky glass to not turning on

Sky glass tv not turning tried holding the power button at the side in and switching off at the mains and then turning on again tried all the troubleshooting it's done 2 updates then it displays the sky logo and goes back off again!!

This message was authored by 26852 This message was authored by: 26852

Re: I would like to speak to a real person at sky what's the number?

Yesterday/ Television on, changed programme to Netfix, Notification Your Account has Changed to Standard, pressed ok. Screen Frozen. Had dissconnect electic, Now, continuosely its flashing Red, it cannot Boot up. just rolling on and on. Have tried everything. Test says , there is an electrical Outage in the area, there is not, i  have checked. Is there a Bug in the Netflix that has caused this,  it was apparent that there is a problem as all happened from thisi am not Happy about this. ????????????????????? i awaite your reply. Thankyou.

This message was authored by mikealanr This message was authored by: mikealanr

Re: Sky Glass Power up Issues 19-9-24

Posted by a Superuser, not a Sky employee. Find out more

@Natalie823 

 

Sky has a known issue yesterday which wouldn't be related. But you need to follow the steps here to restore service: https://www.sky.com/help/articles/sky-glass-stream-wont-turn-on

 

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky Glass Power up Issues 19-9-24

Posted by a Superuser, not a Sky employee. Find out more

@Natalie823 wrote:

Did anyone get a call from sky yesterday to say there is vivid mode on you setting and to put it on that for better quality? 


That sounds like one of the routine disguised sales calls for Sky Protect: it's unrelated to the problem which hit yesterday evening.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Michael517 This message was authored by: Michael517

Sky glass

Anyone else having trouble turning on their sky glass TV 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky Puck & Sky Glass Power up issues 19-9-24

Posted by a Superuser, not a Sky employee. Find out more

@Jonathanphillip wrote:

@GD1 no still nothing happens Just sky logo pops up and turns off 


That would imply you aren't quite following the instructions and holding down the standby button long enough for the recovery process to kick in.

 

You will see the puck start flashing different colours ( and which point you can take your finger off the standby button as per the instructions) and then you should see it then go through the download software steps on screen.

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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This message was authored by tvboy55 This message was authored by: tvboy55

Re: Sky Puck & Sky Glass Power up issues 19-9-24

Try unplugging at the back and holding the button down as you plug it back in had this issue with a couple of my pucks takes a while to get the flashing red and green lights 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky stream still not working

Posted by a Superuser, not a Sky employee. Find out more

@Peter163 You need to follow the instructions marked as answer Here 

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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GD1
Topic Author
This message was authored by GD1 This message was authored by: GD1

Re: Sky glass

Posted by a Superuser, not a Sky employee. Find out more

@Michael517   I have merged your post to this existing thread that is discussing the same issue, a new thread isn't required.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky Puck & Sky Glass Power up issues 19-9-24

Posted by a Superuser, not a Sky employee. Find out more

@Kurtis97 wrote:

Thanks for the update, I have the issue with the "incorrect pin" however I have reset my stream puck twice and is still doing the same thing unfortunately 


Try unplugging the puck for a couple of minutes if you are getting the PIN issue and see if that helps.

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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Please mark a response as an ANSWER if it has solved your query/issue


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This message was authored by affair This message was authored by: affair

Re: my sky glass tv wokt turn on pulsating red light

Same for me.  My dad is ninety one and three quarters.  Relies on his Sky Glass.  Ive had to take it home in the hope of getting things working and have given him a replacement meantime.  As I;m disabled too this is really difficult.  Atrocious service from Sky.  It gets worse and worse.  Really need to look for alternatives now.

This message was authored by mikealanr This message was authored by: mikealanr

Re: Sky Glass Power up Issues 19-9-24

Posted by a Superuser, not a Sky employee. Find out more

@Michael517 

 

Follow steps here: https://www.sky.com/help/articles/sky-glass-stream-wont-turn-on

 

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
This message was authored by JEREMY68 This message was authored by: JEREMY68

Re: Sky stream issues

this woked...well done

 

This message was authored by Anonymous This message was authored by: Anonymous

Re: Sky Glass Power up Issues 19-9-24

Mine is working now! 

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