22 Sep 2024 07:56 PM
How did you get it to work ?
mine is giving me a code but there is nowhere to add this code onto my account. I cannot link that code to my current online sky account. Impossible to reactivate the PUK also impossible to get through sky
22 Sep 2024 07:57 PM
Thank you for all your help. Still experiencing the same issue. We have our router upstairs and sky glass downstairs so trying to work out how to use a etheret cable...
22 Sep 2024 08:00 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @Fuffedoff
This is a customer helps customer forum and tagging sky won't do anything. Sky suffered issues with glass and Stream. Unfortunately the pucks need to be recovered following this advice issued by Sky:
It's likely (but not confirmed) that software update was the cause hence why not all pucks are affected.
MikeAlanR
22 Sep 2024 08:01 PM
I am cancelling had enough
22 Sep 2024 08:04 PM
Has far as compensation goes, they tried to palm me off with £5. A fiver is laughable really and shows how little they think of their customers.
22 Sep 2024 08:10 PM
For those of you still having reset issues please note that when resetting to follow this exactly, please be patient.
22 Sep 2024 08:12 PM
Not to be rude, but some members are obsessed with the "advice" from Sky. It's not working for all pucks, but yet keep telling these members same advice over and over. Not sure what some people are finding hard to understand.
22 Sep 2024 08:15 PM
@MariePierre26 wrote:How did you get it to work ?
mine is giving me a code but there is nowhere to add this code onto my account. I cannot link that code to my current online sky account. Impossible to reactivate the PUK also impossible to get through sky
I am new to this but will do my best.
probably the best thing to do is log onto MySky first using your usual email address and password. Once you have done that, go to the menu with the 3 lines in the top left hand corner. Choose "MySky". Then choose "Product Settings". Then choose "Manage Devices". Then, if you do not get an error page, choose Activate new device if that option is available.
If that does not work, it may be that your email address is not propely linked to the correct account. However, try the above first and come back if not and I will try to explain a potential fix if you get stuck on the error message.
22 Sep 2024 08:16 PM
Posted by a Superuser, not a Sky employee. Find out more
But it's the only advice that has been issued. There isn't anyone on this forum from sky offering solutions. (This is a customer helps customer forum). If it's not working for your puck, the only other option is to contact Sky for support.
I'm not sure what people want other customers to do for them?
MikeAlanR
22 Sep 2024 08:18 PM
Our Sky Glass is back up and running, but having to sign in to all apps etc.
22 Sep 2024 08:19 PM
Posted by a Superuser, not a Sky employee. Find out more
@Caroline104 wrote:
Our Sky Glass is back up and running, but having to sign in to all apps etc.
Yes, that's to be expected after the recovery process.
22 Sep 2024 08:22 PM
Good news! As of 8pm tonight (Sunday 22nd September) I have managed to get my Sky Glass TV working! Held the reset button whilst turning power on and then held it for a few minutes (not 20 seconds as in the website) and eventually the Sky logo came on and the system rebooted itself! Suspect Sky butchered a software update and have now fixed it but obviously not told anyone! Unfortunately all my saved channels have disappeared and some of the programs like Paramount & Discovery+ do now not recognize me! Hopefully Sky will sort that out as I am not paying twice!
22 Sep 2024 08:30 PM
Issues since last Thursday with the puck not turning on. I have followed all the advice several times now to recent it. I now cannot get to the link to add the code to link my account to the puck. I'm ready to throw it out the window and cancel all sky
22 Sep 2024 08:32 PM
I have tried this but always gets to link your account with a code which will Not link on my Sky app no matter what I try this is my fourth day without now since Thursday 4 pm
22 Sep 2024 08:34 PM