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Discussion topic: Amazon prime not working since sky glass went down few days ago

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This message was authored by: MissWendy

Message posted on ‎22 Sep 2024 09:49 PM

Amazon prime not working since sky glass went down few days ago

Hi all , got sky glass up and running again yesterday - however, amazon prime wont work on my sky glass tv and it is a registered device. I have deregistered it and registered it again! What a blummin pallava..... Amazon prime works on my sony tv in bedroom where I have a sky puck?!
anyone able to help as been on c/s with amazon and got nowhere?

 

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This message was authored by: mikealanr

Message posted on ‎22 Sep 2024 09:56 PM

Re: Amazon prime not working since sky glass went down few days ago

Posted by a Superuser, not a Sky employee. Find out more

@MissWendy 

 

Working here following the reset and signing back in. Could do with some more info? In what way isn't it working? Issues signing in? Are you trying with username and password or via the QR code? Is there an error message? 

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Message posted on ‎22 Sep 2024 11:05 PM

Re: Amazon prime not working since sky glass went down few days ago

Posted by a Superuser, not a Sky employee. Find out more
@MissWendy wrote:

Hi all , got sky glass up and running again yesterday - however, amazon prime wont work on my sky glass tv and it is a registered device. I have deregistered it and registered it again! What a blummin pallava..... Amazon prime works on my sony tv in bedroom where I have a sky puck?!
anyone able to help as been on c/s with amazon and got nowhere?

 

Can you try and pull the plug for a few minutes then plug back in ?

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
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