Sky Glass Power up Issues 19-9-24

[lettice]

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@TD79 wrote:

@lettice 

Thanks 

I have tried mobile Internet. 

Different browsers. 

Different links.

Sky app.

Only ever had 1 account since moving here 10+ years ago.

Currently 1 hour into my 3rd consecutive day on phone queue before I have had to give up.

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Afraid you will have to just persist with calling Sky and see if they can resolve your Sky id account activation issue.

[BillC21]

Well after finally getting this resolved @ 7.30pm yesterday, there I was watching the cricket & I suddenly get a blank blue screen.  Screen then tells me cannot get internet connection - even though my phone, laptop & tablet were all okay on my internet.  So reset router as it informed me & the puck stopped yet again!!  Back to square one when I wasted 8 hours yesterday.

Had to start all over again, so another 40 mins wasted (only good thing is I missed another England collapse!) .  Did consider paying for the Boxing tonight but NO WAY now - bet it would go off when the bell goes for round 1.

The utter silence from Sky is deafening & they want me to pay £87 pm for a service that only works intermittantly!  Dream on - puck is going back next week & DDM getting cancelled.....

[downandout]

i get far as enter code but it dos'nt let or show me where to enter the code

[lettice]

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@franceslouisexo wrote:

So I've got two sky pucks in my house, One upstairs and one in the lounge. The one in the lounge is fine. I have no issues with and it works but the one in the bedroom upstairs seems to load up say sky on the screen and then just keeps turning itself back off and on again and keeps trying to reboot. I followed all the steps that sky have advised through the fix my problem, and this doesn't seem to work. I have spent three hours on hold trying to get through to somebody to help me and I can't seem to get through does anybody have any idea of what the issue may be or how I can fix this

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keep trying on your failing Sky puck. We have seen for some customers it has taken at least three or so tries.

Make sure you keep the button pressed down as it describes until you see many of the coloured changes, as long as possible. That is a key step.

I found turning the puck upside down when doing that step helps.

Remember  to turn it the right way when you are 'hopefully' back up and running

Here below, even though it looks like you have tried already  is the resolution that has worked for many Sky  Stream and Sky Glass Tv customers over the last three days with the issue.

Follow the procedure exactly as described in post 2 of this thread, flagged as the Answer post from Sky. 
Try holding down the button for as long as possible, it won't harm keeping it pressed longer than mentioned, but release when you see the blue screen instructions on screen.

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

If you have any issue with activation during the process or entering the pin do the following;

Activation problems: 

Try refreshing your browser cache or try the activate link in another browser or device.

Before clicking on the activate link, log in to your MySky account first.

Also, try this alternative link;

Make sure you have logged into your Mysky account in your browser before trying.

https://www.sky.com/productsettings/streaming-tv/activate

Also, you could try using a mobile phone, not connected to your home broadband.

Pin problems:

When at the pin stage and it fails.

Remove the power from your Puck or Sky Glass TV,  leave off for a few minutes and repower.

It will continue, follow the instructions.

This has worked for many having a pin issue

[Logiem]

We are finally up and running!! 
we have disconnected anything else to the tv- (switch.)

we have down the reset start up.- swich off. Switch back on again etc.

we have then had to go and  buy a longer Ethernet cable and connect the broadband directly to the tv. 
this worked and then completed the software update, once that was complete we removed the Ethernet cable and set up wifi. 

hope this helps 

[Billybob69]

Same problem here. 

[lettice]

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@Billybob69 wrote:

Same problem here. 

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You have not mentioned what you have tried so far.

This is the resolution that works, that you have to do.

It has worked for many Sky Stream and Sky Glass Tv customers over the last three days with the issue.

Follow the procedure exactly as described in post 2 of this thread, flagged as the Answer post from Sky. 
Try holding down the button for as long as possible, it won't harm keeping it pressed longer than mentioned, but release when you see the blue screen instructions on screen.

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

If you have any issue with activation during the process or entering the pin do the following;

Activation problems: 

Try refreshing your browser cache or try the activate link in another browser or device.

Before clicking on the activate link, log in to your MySky account first.

Also, try this alternative link;

Make sure you have logged into your Mysky account in your browser before trying.

https://www.sky.com/productsettings/streaming-tv/activate

Also, you could try using a mobile phone, not connected to your home broadband.

Pin problems:

When at the pin stage and it fails.

Remove the power from your Puck or Sky Glass TV,  leave off for a few minutes and repower.

It will continue, follow the instructions.

This has worked for many having a pin issue

[Diamond+70]

When Sky asks me to put in my password for my broadband which it identifies on screen it will not accept it but a message appears asking me to reset, What's going on?

[Kdoodle]

I'm the same. I get the code and when I enter it on my mobile phone device it does nothing? (On the tv) 

[Tvwatcher1]

I have a sky stream box and it keeps turning itself on and off. I mean I left it on all night without clicking any button and the light on the box turns on every few minutes the sky logo appears on screen and then it turns off again and the screen goes black. I have tried reconnecting the remote with 7 +9 and 1+3 but as there is no screen showing up it's impossible to reset the remote. I tired letting it go on all night and seeing if it stopped and that didn't work. The night before I had it plugged out all night and that didn't work either. -once again no sky menu screen appears so I can't do any on screen settings. And I have already tried to reset the remote. And have tried resetting the box. 

[LorcanOToole]

My Sky puck powers up and is connected. The TV briefly displays the Sky logo then reports "No Signal".

Restarting does not fix it. I've changed the batteries in the remote but the puck simply goes to sleep after restarting and no input from the remote makes any difference.

Yesterday, I contacted Sky support via their text facility and was told this was a server issue that would be rectified by the evening. It's now the following afternoon (Saturday) and still the same.

[Piker20]

Using puck.  Ethernet cable. 

Hold button for ten minutes makes no difference.

No blue screen. 

Light on puck will flash red green or white 

Sky on TV screen then when you release button it will turn off. No signal at tv

Then will turn itself back on and white solid light.

Then no signal received at tv and stays like that.

[Chris1855]

No Sky glass since Thursday night All that appears on Sky pages are they are attempting to repair the problem!!!

[Piker20]

Can't wait to get to the pin problem

[Michelle158]

Sky glass Tv stuck on updating software, tried hard reset. Still not working.