Why is sky glass working with other broadband providers but not sky?

[jimmcghee]

Our sky glass has been down since Thursday. We know there was a national outage but, subscribers in alternative broadband providers aren't affected. Why? We've tried everything sky has suggested but can't get past the postcode page so can't link our accounts. We've been sky subscribers for 25 years and the details in our sky I'd holds the postcode we are inputting.

[Kdoodle]

Still noy

jpy for

me with my stream/puck - trying the recovery process again...updating software part this far! 

[roger1949]

Sky are working hard to improve the problem,in the meantime keep reading the superusers repeat the same message for 190+pages even though not everyone has the same issues.

[Lesley07]

How do you create a mobile hotspot on an iPhone  please 

[lettice]

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@Bumpa73 wrote:

I've done the reset prodedure in Post 2 about 4 times but keep getting stuck ona "Remote control setup" step.  I hold the 4 and 6 buttons but nothing happens and I cannot click the "Continue" so jsyt get stuck at this step.  Any thoughts anyone???

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Seen this one before, hope it works for you.

Tirn off your puck or Glass TV, not sure what you have.

Do the  4 and 6 as you have previously then do this:

Press and hold 7 and 9 together for at least 3 seconds.

Then try the fix procedure again.

[Chrismurr80]

On page 2 there is a walkthrough to get it working.

Turn the mains plug off. Hold down the power button on the side of the tv and turn mains back on. hold power button down until the red light starts flashing on your tv, then follow the screen prompts.

[revird]

done all that still not working

[roger1949]

1. Go to Settings > Mobile Data  Personal Hotspot or Settings  Personal Hotspot.

2. Tap the slider next to Allow Others to Join.

[TomAg]

Anyone found a fix for getting past the "Oops there seem to be a problem" page so I can enter code and link account have tried clearing cache, using private browser, using telephone data all to no avail.
 Spoke to a Sky agent yesterday after over an hour on hold was no use whatsoever, only had Sky stream installed on the 5th wonder if this will allow to end contract?

[Kdoodle]

It's getting stupid now! I really think Ray sky should at least have to decency to update its customers. 

[Kdoodle]

I got past that bit but could not enter a one time code...and the it "stuck" 

[Tj6644]

Still got no Tv . Tv won't turn on . Done as they say on link sent . But nothing. Got no lights on tv or any messages come up . Not good enough two days with no tv 

[Garseys]

Reset everything and still have no Live TV or apps on our Sky Glass. Followed steps outlined on page 2 twice with no luck.

[K92]

Hi

I must have been lucky because my advisor told me just to switch it off, so that has been overnight and on seeing some suggestions it had been fixed, tried again and it just came on without a re-set!

[Lisa2774]

I am in the same position!!