My sky glass Tv has stopped connecting to the internet but my router works fine for my laptop

[JanetMills]

My Sky glass TV has stopped working.. It says it can't connect to the router but everything else that uses the internet is working fine. I've tried switching the TV off and back on again abd the router too. It hasn't worked for over 2 days. What is wrong?

[Exiled-in-HH]

Do use WiFi and tried WiFi?

[JanetMills]

It won't connect to WiFi . The Tv says there is no internet and to check the router but I've done all that. I think there must be something wrong with the TV.

[MarkGoldsmith]

Go into the Network Settings, scroll over to the Reset button, and reset the network settings and go through the process of reconnecting your TV to your wifi network.

[Fothergill1]

@JanetMills  Another thing you could try is to unplug both your Glass TV and router.  Leave for a couple of minutes and the plug your router back in and wait for it to finish rebooting.  Once it has rebooted plug your glass TV back in and once it has also finished rebooting it will hopefully connect to the internet.

[BlueTim]

These solutions are all very well but the question should be, "why does this keep happening?" and "why do I keep having to go through this process?" and "what are Sky doing about it?".

It's obvioulsy a software bug and it needs fixing. 

SKY -FIX THIS!!!!

[DMC77]

Did this get resolved? I have the same issue

[BlueTim]

sadly sky only tells you how to fix it each time, rather than doing something about it permanently.  The way to fix it is to fiddle.  That's their solution.  Fiddle with the settings, restart your TV, restart your router, re attach to the router.  All things you would do yourself anyway.

Eventually i managed to fix it.  

But they won't stop it happening.  They need to make a software upgrade to stop it completely.  It's clearly a bug.

sorry for venting.

thanks

tc

[JJones89]

We have the same issue and I'm finding it unbearably frustrating! 

We are on day 4 of it not working and probably the 10th time this year. I think we will end up asking for a refund and swapping it as it's sooooo annoying and not cheap!! 

[BrendanMc1]

Same thing here. It's been happening me for a year and every time I muster up the time to sit on the phone with Sky they tell me there's nothing they can do. They will tell me it's my briadband service provider. My broadband service provider is also Sky. In fact, they can't even tell from their screen that I'm also a Sky internet customer. They call me 6 times a year trying to sell me internet, even though I have it from the already. When I ask them to join the 2 accounts they cannot find the internet account. On the issue we are talking about, at least once a week I have to turn everything off at the wall, wait the 5 mins and just carry on. It would be a great service if you could just get someone on the phone to chat to. 

[Fothergill1]

@BrendanMc1  Initially there is no need to call Sky.  Try the following, go to Settings > Start up & standby menu and make sure that the option for "Networked standby mode" to ON.  I would also turn OFF the overnight power saving.

Then put Glass to Standby and unplug both your Glass TV and router.  Leave for a couple of minutes and then plug your router back in and wait for it to finish rebooting.  Once it has rebooted plug your glass TV back in and when that has also rebooted it will hopefully have connected to the internet.

Hopefully this will help with your issue 🤞 but if not then maybe bite the bullet and call Sky. 

[BrendanMc1]

Thanks. I'll try that. 

[BlueTim]

You shouldn't have to do it though.

Sky need to investigate and fix the problem 

[davidjshalliday]

Mine is a pain the bahookie too. So frustrating that NOTHING seems to work long term.

Router off, router on. TV off, TV on, swapping ethernet cables. Unplugging cable from back of TV, plugging them back in (not easy due my TV location and the weight of 55" Skyglass TV).

Also, as i have cameras using wifi, if i restart the router i them have to redo the internet link to these.

I have Sky Broadband, Sky Internet too so you would assume......i know, i know....that it would all just WORK! 

As i type this, my internet is going at full pelt (for my area anyway) but my TV is up and down. 

[DMC77]

I went back to the beginning and reset everything, it does work now but I have to use the sky remote to select HDMI output for virgin router