18 May 2024 05:46 PM
My Sky glass TV has stopped working.. It says it can't connect to the router but everything else that uses the internet is working fine. I've tried switching the TV off and back on again abd the router too. It hasn't worked for over 2 days. What is wrong?
18 May 2024 06:02 PM
Do use WiFi and tried WiFi?
18 May 2024 06:34 PM
It won't connect to WiFi . The Tv says there is no internet and to check the router but I've done all that. I think there must be something wrong with the TV.
18 May 2024 07:34 PM
Posted by a Superuser, not a Sky employee. Find out moreGo into the Network Settings, scroll over to the Reset button, and reset the network settings and go through the process of reconnecting your TV to your wifi network.
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18 May 2024 08:18 PM - last edited: 18 May 2024 08:23 PM
Posted by a Superuser, not a Sky employee. Find out more@JanetMills Another thing you could try is to unplug both your Glass TV and router. Leave for a couple of minutes and the plug your router back in and wait for it to finish rebooting. Once it has rebooted plug your glass TV back in and once it has also finished rebooting it will hopefully connect to the internet.
21 Nov 2024 09:52 AM
These solutions are all very well but the question should be, "why does this keep happening?" and "why do I keep having to go through this process?" and "what are Sky doing about it?".
It's obvioulsy a software bug and it needs fixing.
SKY -FIX THIS!!!!
29 Nov 2024 05:29 PM
Did this get resolved? I have the same issue
29 Nov 2024 06:14 PM
sadly sky only tells you how to fix it each time, rather than doing something about it permanently. The way to fix it is to fiddle. That's their solution. Fiddle with the settings, restart your TV, restart your router, re attach to the router. All things you would do yourself anyway.
Eventually i managed to fix it.
But they won't stop it happening. They need to make a software upgrade to stop it completely. It's clearly a bug.
sorry for venting.
thanks
tc