Sky Glass Power up Issues 19-9-24

[Lonesome+dove]

Does anyone know how to access the graphic equalizer on sky glass please went into sound settings I couldn't find it.

[Anita35]

Got it working again. Discount needed now 

[Fothergill1]

---

@Dean1288 wrote:

Same here, it will not accept my 4 digit pin

---

@Dean1288If you are asked to enter a PIN ignore it and simply switch off  your Glass/Puck at the mains and switch it on again to reboot.  This is the advice given in the "Answer" at post 2 of this thread.  Good luck.

[Diane149]

Sky puck flashes yellow then stops won't connect to tv been going on 2 days now

[Jporch316]

---

@Chloe240 wrote:

I don't have a puck I just have glass tv 

---

Same process for glass if you are stuck on the pin screen 

pull the plug from the mains then plug back in and the process should continue 

[Deborahmck]

I have tried this numerous times and it's not working. I can't get through to any one on the phone. I certainly won't be paying my full bill this month

[Clara8]

I switched off my sky glass tv from the plug but now it wont turn on .

[MLVCP]

My puck is on a loop of Sky logo then off, TV shows no signal then Sky logo again.

Been like this since yesterday unplugged the puck over night but it's the same this morning.

Should I try reset? Al

[TimmyBGood]

---

@Lonesome+dove wrote:

Does anyone know how to access the graphic equalizer on sky glass please went into sound settings I couldn't find it.

---

There's never been any such functionality on Glass.

[Mark39]

---

@Diane149 wrote:

Sky puck flashes yellow then stops won't connect to tv been going on 2 days now

---

I've added your post to the existing thread on this subject. Please see the post marked as Answer for how to rectify this.

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

[Sarahm0801]

Can I ask a stupid question? When people refer to 'pin' is this the activation code part on the link your account screen or something else further in the set up process (which I cannot get to currently as stick on activation screen)

[Jporch316]

---

@MLVCP wrote:

My puck is on a loop of Sky logo then off, TV shows no signal then Sky logo again.

Been like this since yesterday unplugged the puck over night but it's the same this morning.

Should I try reset? Al

---

Please try the recovery process on post 2 of this thread ..... follow it exactly step by step 

[Mark5000]

My sky glass tv has no power red light, however the power is fine on the side of the tv the mute button lights up.  I have been trying since yesterday to reboot but nothing happens.  I have in plugged tv and tested power as well when will sky get back to us?  What are our rights, I am fortunate I have a pick as well so can watch on the kitchen tv but considering how much I am paying for sky glass you would expect a response 

[Anita35]

The pin is normally the 4 digits of your mobile number

[Fothergill1]

---

@TP637 wrote:

We can't get link to open our app dosent open this will be our second day .it's great when you feel your getting it then opps something has gone wrong. Again 

---

@TP637  You will get the Oops error message when you are not signed into your MySky account at www.sky.com.  If you are signed in then sign out and back in again to see if this helps.