Sky Glass Power up Issues 19-9-24

[lettice]

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@Nikkipender719 wrote:

I have tried this multiple times. Following the steps from sky. Unplugging puck, leaving for 5-10 and then back to following the steps. 
get stuck on the pin page everytime. Cannot input Pin or change pin (understand about putting in bank details) it goes back to the same page, doesn't accept Pin and input attempts are not calculated. 
by sending everyone back to the same post isn't working 

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When at the pin stage and it fails.

Power off your puck, leave off for a few minutes and repower.

It will continue, follow the instructions.

This has worked for many having a pin issue

[Hazeyjonesy5]

I'm a bit confused.  I thought a pick was so you could have sky in another room.  I don't have one so I'm not sure how to pair the remote thank you 

[chellebelle1]

i don't get to the pin stage can't get past link your account with a nymber to activate the puck

[lettice]

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@chellebelle1 wrote:

still stuck on the link account page and when go to activate page on internet still gets "opps there a problem all a sky expert " have tried everything that has worked for some others but still no joy on hold for an hour yesterday to be tld nothing they can do there end just keep trying this is beyond a joke now and sky are not helping at all, no update from them on what is happening or when to expect it to be resolved, was told not to vall agin just keep trying 

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Try refreshing your browser cache or try the activate link in another browser or device.

Before clicking on the activate link, log in to your MySky account first.

Also, try this alternative link;

Make sure you have logged into your Mysky account in your browser before trying.

https://www.sky.com/productsettings/streaming-tv/activate

.

[Anonymous]

Anybody got any ideas. As going buy another  t v today amd watch e e t v box as waiting could be for ever.  I cancelled my subscription as only month left 

[lettice]

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@Hazeyjonesy5 wrote:

I'm a bit confused.  I thought a pick was so you could have sky in another room.  I don't have one so I'm not sure how to pair the remote thank you 

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if you have a Sky Glass Tv, it's the same process for the remote.

[Anonymous]

Has not resolved issue 

[lettice]

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@chellebelle1 wrote:

i don't get to the pin stage can't get past link your account with a nymber to activate the puck

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Try refreshing your browser cache or try the activate link in another browser or device.

Before clicking on the activate link, log in to your MySky account first.

Also, try this alternative link;

Make sure you have logged into your Mysky account in your browser before trying.

https://www.sky.com/productsettings/streaming-tv/activate

[HF18]

Mine isn't working at all. I've tried to reset and even left it unplugged last night and tried a factory reset this morning. Still not working.

[Kdoodle]

When refreshing/linking sky stream = oOps there has been an error....

can't get back the link my account stage and the verification code? 

[Heather67]

Another day of no sky stream. Discount please on next month's bill!? I've tryed everything to reboot my sky puck.

[Kdoodle]

Hi

im at the same stage....went through all stages as well with a sky operative yesterday. Are you any further forward? Thanks 

[lettice]

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@Kdoodle wrote:

When refreshing/linking sky stream = oOps there has been an error....

can't get back the link my account stage and the verification code? 

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Try refreshing your browser cache or try the activate link in another browser or device.

Before clicking on the activate link, log in to your MySky account first.

Also, try this alternative link;

Make sure you have logged into your Mysky account in your browser before trying.

https://www.sky.com/productsettings/streaming-tv/activate

[Biggsy1]

My tv won't even do the refresh thing now. It's like it's dead!!!

[Kdoodle]

Thanks - no joy...it's a game of patience now!